Clement Ford

Always a pleasure to visit Marshall Ford. Everyone you come in contact with is friendly, and, willing to go the extra mile. A great service department!

The buying experience at Marshall was very pleasant. No pressure and I received a great deal on the new Escape. The car is great. Kevin in sales was patient and knowledgeable about the car. He showed me all the features and helped me set up the Ford Pass and provide connectivity to my phone.

Thanks to Joe in Service for a perfect visit. Thanks to Carly for setting up the app. You all make it pretty simple in and out. I may be interested in trading my car down the road so I will call Lynn Downy when I am ready. Thank you again.

We were shown new cars in the type we wanted. It so happened that the car we wanted was on the lot so we made a down payment to hold the car until we wanted to pick it up in the new year. We got the car, financed it and drove away happy.

Great service and friendly knowledgeable employees. They went all out to solve my problem. I recommend Marshall Ford to everyone. They are the best in the business!

The service was good, the employee we interacted with were friendly and somewhat talkative. In many respects it was a good deal, though I think that there could have been a bit more lower on the price. I got a competitors brocuhure and it gave me a bit more for my trade-in and the price of the new vehicle was a bit lower. So I've got what I would consider sound evidence for my opinion. You just could be a bit more competative.

Terrible experience. I don't know where to start. I came to Marshall Ford with an interest in a used GT350 that was on their showroom floor. I walked inside and around the GT350 what seemed to be like laps without any acknowledgement or greetings from any staff there. Being respectful I have not touched the car yet. A sales rep came by and I manage to get his attention and ask if I may take a seat inside. He allows it and mentioned it should be open. But it was not open. The sales rep proceed to go to a desk / stall in the corner, 4 - 5feet away from the GT350 and begins talking with another person. After their conversation I mentioned that the doors are locked and ask him if he can get the keys to unlock the car. He turns to the other person in the corner and ask him if i can sit in the car. All I hear from this person in the corner was "NO" and quickly after that a snarky "Good bye". I left quickly embarrassed and quite angry, I have never been treated this way. A dealer I bought my e92 BMW M3 in Smyrna, Delaware through emails, phone calls and text messages were more helpful. This gentleman I later found out after coming back composed was Joe Sterner the preowned Sales MANAGER. Can you believe that? I thought they were in the business of selling cars. The second visit not 10 minutes after the disastrous first was oh so different. I came back to give instant feedback on my experience and quickly the non accessible USED GT350 became accessible. Joe whipped out the keys in a heartbeat and gave some BS reason why they don't allow you to sit in the car. Something about items in the passenger seat that's still wrapped in plastic?? I denied, and any interest in this dealership, the GT350, FORD as a brand was soured. No thanks. I'll take my money and buy the appreciating S2000 CR.

Great job. Thank you. I scheduled appointment for 7:00 am and dropped truck off day before. Truck was done before 8:00. They called me early to pick it up

We had just returned from a trip to Lake Ozark . After pulling into the garage, I noticed a large green puddle coming from the drivers side. We called Marshall and took the car over . After about 2 hours, Joe called to say the problem had been fixed and we could pick it up. Very efficient and polite. Thanks to all in the service department for such a quick response, especially Joe and Justin .

Jim was amazing! He listened to my wants and my needs, wasn’t pushy and got us in and out with our new vehicle! I came back a couple of days later to drop of my title and he noticed a sticker that was missed for removal and immediately removed it without me even having to ask! We will definitely be coming back to Marshall Ford for years to come!