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The Audi Exchange St. Charles

(124 reviews)
Visit The Audi Exchange St. Charles
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (847) 513-9356 (847) 513-9356
Used (847) 999-4764 (847) 999-4764
Service (847) 268-2159 (847) 268-2159

Reviews

(124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Audi Exchange St. Charles from DealerRater.

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I had a good experience today at the dealership.

I had a good experience today at the dealership. Jason was efficient, timely, snd friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I’m always happy with my service.

I’m always happy with my service. Justin does a great job at keeping me updated on what is going on with my vehicle. He is very knowledgeable and easy to work with. It’s nice to have the peace of mind, knowing everything is done correctly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Perfect work and contacts.

Perfect work and contacts. Keep up the good work. Your customer focus is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

They listened to what my needs were and matched those

They listened to what my needs were and matched those needs to the perfect car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Always convenient helpful and do great service.

Always convenient helpful and do great service. From the service reps explaining what needs to be done to the actual service providers it’s always a great experience. Just like every time I need help. Great dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It’s wonderful to know when we bring our Q5 in for

It’s wonderful to know when we bring our Q5 in for service we are met with professionalism from beginning to end. Our service advisor Justin Doyle kept us informed until our car was completed. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Justin was incredibly knowledgeable, patient, and

Justin was incredibly knowledgeable, patient, and attentive to my needs. They took the time to explain all my options, answered all my questions, and made sure I felt confident in my decision. The entire process, from test driving to finalizing the paperwork, was seamless and stress-free. If you’re looking for an Audi dealership that truly cares about its customers and delivers first-class service, I highly recommend Audi Exhange St. Charles. I will definitely be returning for future purchases and services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional service department!

Very professional service department!! I had another great experience with St Charles Audi today, and they were prompt I solving my issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service;got my car done as promised.

Excellent service;got my car done as promised..the loaner car is brand new and the paperwork was processed in no time!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent service with personal touch.

Excellent service with personal touch. I always have an excellent experience at this dealership. It makes bringing my car in For service a pleasure.!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.