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Matthews GM Center

(453 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (607) 235-5633 (607) 235-5633
Used (607) 235-5503 (607) 235-5503
Service (607) 235-5489 (607) 235-5489

Reviews

(453 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews GM Center from DealerRater.

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I have been getting service at the Matthews GMC Center

I have been getting service at the Matthews GMC Center and the guys are great. Have recommended them to many of my friends. Would not go any place else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Danelli- Thank you for the 5 Star Review and your business!

Thanks Andy.

Thanks Andy. See you in a few months. Oil, filter, wiper fluid, clean inside and out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Steven- We’re so glad to hear you had a great experience with Andy! Thank you for your business and the great review!

Service department took everything.

Service department took everything. From servicing the car to contacting the insurance company. The whole process was easy, the service department took care of everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

Some of the kindest people I have come into contact with

Some of the kindest people I have come into contact with in the car industry. Constant communication and explained everything perfectly. Will definitely be coming back for service and will come back when I need a car upgrade!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for the 5 Star Review and your business!

Very friendly felt comfortable.

Very friendly felt comfortable. Every question I asked, Cole Lewis answered quickly. Adam and Cole did a lot to get me into my new GMC truck. Very happy with the way the whole dealership treated myself and my wife. I would not hesitate to purchase another vehicle from this dealership in the future. I will recommend this dealership to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi- We’re so glad to hear you had a great experience with Adam and Cole! Thank you for your business and the great review!

Fast, accurate, efficient, friendly - I was in and out

Fast, accurate, efficient, friendly - I was in and out and got a free car wash. They are the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

Went in to service the brake pad monitor.

Went in to service the brake pad monitor. Needed rear pads and rotors. Took 3 hours to get this done even though i had an appointment. No way should this take that long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to Service Manager, Mike Ryder at 607-729-6266.

Very friendly & knowledgable staff.

Very friendly & knowledgable staff. The shuttle car driver is a former service adviser that is also very knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the 5 Star Review and your business!

I have been a customer for several years and have always

I have been a customer for several years and have always been very well taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

Once again I received fast and courteous service.

Once again I received fast and courteous service. Fred made sure everything I needed worked on was completed satisfactorily.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi- We’re so glad to hear you had a great experience with Fred! Thank you for your business and the great review!