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Matthews GM Center

(356 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (607) 235-5633 (607) 235-5633
Used (607) 235-5503 (607) 235-5503
Service (607) 235-5489 (607) 235-5489

Reviews

(356 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews GM Center from DealerRater.

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Fred was on the spot responsive.

Fred was on the spot responsive. Got me in a little earlier than scheduled and had the car out in record time. Almost didn't have time to finish my coffee!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

Wonderful staff and very helpful and knowledgeable.

Wonderful staff and very helpful and knowledgeable. Very accommodating. They know their products well All have nice personalities.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

I felt that everyone was very nice and professional

I felt that everyone was very nice and professional Especially Kelsey Freeman! She was fantastic to work with! She was very knowledgeable about the vehicle that I purchased and was wonderful to work with!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- We're happy you found our staff to be so supportive during your experience here at Matthews GMC with Kelsey. Thank you again for choosing Matthews GMC and we hope to see you again.

Did the work I needed and had the car ready sooner than

Did the work I needed and had the car ready sooner than expected. Oil and filter along with new brake pads and rotors. Car doesn’t vibrate when braking now.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

Very fast service.

Very fast service. Also very easy to schedule an appointment. The service desk is staffed with friendly knowledgeable people.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

Service department was efficient and helpful in finding

Service department was efficient and helpful in finding the problem with my vehicle (a GMC used truck). I plan to return for the repair after getting the quote. I apologize to the gentlemen who did work on the vehicle, I'm sorry I didn't catch your name(s). Everything was good.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Linda- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

Rob was fantastic.

Rob was fantastic. Rob and the team got my Buick Park Ave in and out FAST!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

The staff is extremely friendly and knowledgeable,

The staff is extremely friendly and knowledgeable, dealing with my service needs. I won’t take my car anywhere else.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

Very communication clear and friendly .

Very communication clear and friendly . Discount . GMC champion. I like both GMC and Chevrolet truck

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Mark- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

This purchase turned out to be much more difficult than

This purchase turned out to be much more difficult than expected. Adam and his team really did well but GM Caddie folks really didn’t do the job I expected. We (Adam and me) built the vehicle I wanted early in the fall of 2024. GM simply was not building the vehicle we ordered so we had to submit another order for a vehicle without the 24” wheels and without the Premium Platinum Package and downgrade the vehicle design to Platinum Package. This change got GM to accept the order but they (GM) didn’t make delivery until April of 2025 which was almost 4months later than I anticipated. When the vehicle finally arrived at Matthews there were a couple of internal financial matters that were miss handled within Matthews but Adam did his best to correct those errors and the vehicle was finally delivered to my “”handicapped assessable contractor “ where it is undergoing necessary mods. THE WHOLE PROCESS TOOK MUCH TOO LONG AND I SPENT TOO MUCH TIME ON THE PHONE!! I also had a significant amount of money tied up for too long until the vehicle actually went to the “handicapped assessable company

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.