Reviews
Fred was on the spot responsive.
Fred was on the spot responsive. Got me in a little earlier than scheduled and had the car out in record time. Almost didn't have time to finish my coffee!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Wonderful staff and very helpful and knowledgeable.
Wonderful staff and very helpful and knowledgeable. Very accommodating. They know their products well All have nice personalities.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!
I felt that everyone was very nice and professional
I felt that everyone was very nice and professional Especially Kelsey Freeman! She was fantastic to work with! She was very knowledgeable about the vehicle that I purchased and was wonderful to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We're happy you found our staff to be so supportive during your experience here at Matthews GMC with Kelsey. Thank you again for choosing Matthews GMC and we hope to see you again.
Did the work I needed and had the car ready sooner than
Did the work I needed and had the car ready sooner than expected. Oil and filter along with new brake pads and rotors. Car doesn’t vibrate when braking now.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
Very fast service.
Very fast service. Also very easy to schedule an appointment. The service desk is staffed with friendly knowledgeable people.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time!
Service department was efficient and helpful in finding
Service department was efficient and helpful in finding the problem with my vehicle (a GMC used truck). I plan to return for the repair after getting the quote. I apologize to the gentlemen who did work on the vehicle, I'm sorry I didn't catch your name(s). Everything was good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Linda- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!
Rob was fantastic.
Rob was fantastic. Rob and the team got my Buick Park Ave in and out FAST!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time!
The staff is extremely friendly and knowledgeable,
The staff is extremely friendly and knowledgeable, dealing with my service needs. I won’t take my car anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
Very communication clear and friendly .
Very communication clear and friendly . Discount . GMC champion. I like both GMC and Chevrolet truck
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mark- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
This purchase turned out to be much more difficult than
This purchase turned out to be much more difficult than expected. Adam and his team really did well but GM Caddie folks really didn’t do the job I expected. We (Adam and me) built the vehicle I wanted early in the fall of 2024. GM simply was not building the vehicle we ordered so we had to submit another order for a vehicle without the 24” wheels and without the Premium Platinum Package and downgrade the vehicle design to Platinum Package. This change got GM to accept the order but they (GM) didn’t make delivery until April of 2025 which was almost 4months later than I anticipated. When the vehicle finally arrived at Matthews there were a couple of internal financial matters that were miss handled within Matthews but Adam did his best to correct those errors and the vehicle was finally delivered to my “”handicapped assessable contractor “ where it is undergoing necessary mods. THE WHOLE PROCESS TOOK MUCH TOO LONG AND I SPENT TOO MUCH TIME ON THE PHONE!! I also had a significant amount of money tied up for too long until the vehicle actually went to the “handicapped assessable company
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.