Fowler Jeep of Boulder

I worked with Nicole here she is awesome and knows her stuff and was just great she worked with me regarding the type of vehicle I wanted and then to fit me in a decent price range just awesome

Scott Wilbers, did not even stand up and shake my wife's hand when she was escorted into his office! He sat behind his desk and acted busy. A week before we had just purchased a $38k new jeep and he was happy to sell it to us. Now with a problem, and Scott not returning a very polite email from me 3 days earlier explaining the issue, we had no choice but to go in and talk to Scott and the service manager Bob. Bob the service manager was very helpful as was Min the used car manager, you could tell they were both slightly embarrassed that the new jeep was in the shop quickly after purchasing it, with little communication on how to fix it. Here is the story, we were excited to purchase a new 2018 Jeep Grand Cherokee. It was a typical sales experience, the sales guys were nice and helpful, we dealt with Mark and Monte. The sales manager Scott came out and did his thing "cant compete with the big boys need the price to be this" no worries he gave me a few $100 off and that was fine, the dealership is 3 miles from my house, so giving the local dealer the business made full sense to us having lived in Boulder for 30 years and having purchased a jeep three years before from Pollard. I was not worried about paying a little more locally to keep the business in town. Then the fun began, we got the jeep home and within a few days the dash monitor went out. We could not use the radio, backup camera, heater controls ect. the jeep was 5 days old. The service guy Andy did some research and found out that Chrysler/Jeep had no replacements radios in stock and had to go thru a new warranty policy. It took a few days for service to figure out what and when on how to replace the system. It took 3 weeks for a refurbished radio to come in and be installed, so the new jeep sat for 3 weeks in our garage. In the big picture of life this is all irrelevant, Andy was helpful in service, Bob the service manager was helpful as it was out of their hands and in Chryslers, once the radio came in , they installed it quickly and all seems fine with the jeep. The issue lies with Scott and the way he handled things. No call or email back from my note to him, Strike one!, Not standing up and being polite and nice to a lady that comes into his office, Strike two. Then trying to tell the service manager Bob what to do and how to do it. Bob just rolled his eyes like saying " you know we cant take one radio out of a new vehicle and put it into another vehicle, as the serial numbers would not match" Strike three, Scott was just giving lip service to my wife. How about this approach....... you have an upset customer in your office, you stand up and shake her hand and say, I'm sorry for the problems you are having, lets sit down and figure out a solution, and please know that whatever happens we will do our best to make things right. then listen to the client, and not argue with her by saying "that is not a fair statement" Reassure the client who just spent their hard earned money that you actually care. my wife is a savvy smart lady and it was transparent to her that she was getting lip service from Scott. Good news is that the service guys handled things in a professional way and you could tell that they actually cared. thanks Bob!, thanks Andy! Fingers crossed that our son will enjoy his jeep for years to come!

Excellent presentation and customer service by salesmen and sales management. Pricing and negotiation was fair and minimal. The young salesman, Connor, did an outstanding job an all aspects of this transaction.

I went in wanting to test drive and gather information. Connor Foy was more than helpful, and though he was new to the dealership, quite knowledgeable. If he didn't know the answer, he found out. I couldn't decide between leasing or buying, and Min Pedersen and Will Loomis helped tremendously in weighing the xxxxxxand con's. All three were very friendly and I really enjoyed my experience. The only down side was it took a LONG TIME to get everything done... When I came back to give my second set of keys from my trade in, they all came by to chat with me and answer my questions. EJ was a PIA and should not be allowed to speak with customers. Thanks everyone!

Pollard Jeep of boulder is the place to go! They are absolutely amazing. They treat you the respect and want to make sure their customers are happy. Kaytlin, Will, and Monte are fantastic. They made me feel comfortable and made me feel like they personally knew me ( it was my first time there). I will keep going to this dealership and I will be spreading the word. Thank you pollard.

My daughter and I meet with Connor and purchased a Jeep Wrangler. We came to the dealership unexpected and he made time for us, Connor was knowledgeable and very friendly. The entire process was smooth and we left on a high note. Thanks again!

Great experience working with the team at Pollard Jeep. The process of purchasing our Jeep was easy, and everyone was extremely friendly. I'd recommend anyone to Pollard Jeep.

I wasn't satisfied with my first vehicle so Nicole Walker worked her magic to get me into a wonderful jeep at a payment that I could afford! She was very understanding of my situation & came through on her promise to take care of me! I was in and out in less than an hour with a jeep that I just LOVE!! The whole staff was wonderful & helpful! I felt like family. I will and have recommended Pollard Jeep to all my friends!

My wife and I went into Pollard Jeep on a Saturday afternoon to look into purchasing a new vehicle. The staff demonstrated exceptional service, hospitality, knowledge, and professionalism. Conner Foy assisted us and made the process seem much less stressful. The entire staff stayed nearly an hour and a half past closing time to assist us with finalizing the deal, detailing our new Grand Cherokee, and switching over from our previous vehicle. Very satisfied and would highly recommend.

My dealer was Nicole she was the most helpful, experienced, respectful, welcoming dealer a person could work with. She and the other staff made my experience at Jeep comfortable and Easy. I actually got into the exact Jeep I wanted and I’m loving my ride. If your looking to get into a new or used Vehicle I definitely recommend going to Jeep in Bolder they will most definitely take care of you. Again thanks so much Nicole and all the Jeep staff.