Fowler Jeep of Boulder

Been doing business with Pollard Jeep for a little over a year now. The majority of my experiences have been with the service department for our Jeep Grand Cherokee. Mike, Andy and Brian have been our contacts and have all been very attentive, honest and a pleasure to interact with. Kudos to Andy for the extremely long hours he puts in. There at 7Am and still there at 7PM (Based on the calls related to our service needs) In July we leased a new 2017 Jeep Compass which has been a joy to drive and the fuel economy has met expectations. Mark Chambers was our Sales representative and we felt very comfortable with his attention to our needs. Finance went without a hitch and very quickly considering it was a Saturday and we were there until 8PM. Special recognition to your phone / receptionist. Always a pleasant voice.

Great experience all around. Monte was very friendly and gave me a comprehensive overview of the Jeep I was looking at. He patiently answered all of my questions and did a good job of making the buying process seamless. I highly recommend him and the team at Pollard.

Over the years, Pollard has stayed on the radar when we are in the market for a new car. We have purchased a used Honda Accord, a Ford Truck and now a 2017 Jeep. From the first buying experience to now, their sales people are always knowledgeable and don't make you feel pressured at all. This time around, Jennie A. was my sales person. As expected, she answered all my questions about the car I had my eye on - even pointing out some important details of the car I hadn't noticed yet - and made sure I got the best deal possible. Once we agreed on a price for the car and on what they would give me for my trade in, she handed me off to Will 'Kimchi' Loomis who made finalizing the paperwork easy and fun! It was a memorable car buying experience and I would highly recommend buying a car from the dealership!

Kaytlin was friendly accommodating and informative. I visited the jeep dealership in Golden and found Boulder was much better to work with. We went there several times before purchasing. Each time they were just as friendly and helpful.

Always excellent experience; Buying and having jeeps serviced here since 1984. Pollard is now in their modern and customer friendly new building. Lots of inventory to choose from, having my trade in evaluated was quick, and dealer and manufacturer offered incentives made it clear that I should buy now. My salesman, Monte Hall, was relaxed, friendly, informed, and answered all my questions fully. There was no sales pressure, good education about my possible choices and their options, and I felt taken care of.

Dropped my Grand Cherokee in for warranty work. Once in the service department it took a member of staff 8-10 minutes before I even got acknowledged....and I had to make the first move. Everytime you call the service department it seems to take an eternity before a member of staff answers. All this strikes me as this department is seriously understaffed. I think not offering a loaner car for a customer is cheap and tacky. Even when your $50k car is coming in for warranty work, something should be offered.....not an Enterprise vehicle on the customers dime! Outrageous! I witnessed a Pollard high level staff member argue with a customer about Chrysler not agreeing to pay for what the customer thought was a genuine warranty claim. This should have been done in an office, not in front of a bunch of other customers....simply poor management and customer service. After the warranty work was complete, the car was brought back to me dirty. No courtesy wash after being in the shop for 24 hours. Maybe its because I've dealt with Land Rover, Audi, and even Ford over the past few years that I've come to expect just a little bit of a higher class of customer service. I think Pollard has a lot homework to do on offering a better customer service experience. If it wasn't for warranty work, my Jeep wouldn't be going to Pollard at all. I would not buy, nor service any vehicle with them currently. I'm sorry that you have to leave unpleasant comments like this, but I think unless you do the dealership will continue thinking everything is ok. There is definitely room for improvement and with a couple of customer service modifications it would be a great place to visit.

Kaytlin Pearson made buying a new car an enjoyable experience. New car buying is a lengthily task with the added stress of spending money and hoping the car choice is one that won't leave you with buyers remorse. With Kaytlin there was no pressure, which allowed me to make my own choice to purchase the car that I wanted.

Monte and Will were so friendly and went beyond to make sure I was completely satisfied with everything. They both were so down-to-earth which made me feel comfortable in what could be a very stressful situation . Thank you again!!!😊

Everyone we worked with did an amazing job! Kaitlyn was very knowledgeable and patient with us as we choose our new jeep! Thank you for all of your help

Very nice and friendly staff - Kaytlin Peasona and EJ Roessel. We bought a used jeep and everyone was very helpful. They kept us entertained through a long process. Let us take the vehicle for an extended drive and cooked us up a hamburger. Thought the experience was very enjoyable!