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Toyota of Kent

(1,494 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (330) 968-0346 (330) 968-0346
Used (330) 474-3696 (330) 474-3696
Service (330) 474-6372 (330) 474-6372

Reviews

(1,494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Kent from DealerRater.

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Toyota of Kent made our car shopping experience so

Toyota of Kent made our car shopping experience so simple. They listened to what we needed and wanted in our new vehicle and delivered. Not once did we feel pressured into a sale and our salesman, Tom Powers was very transparent and honest with us. I highly recommend Toyota of Kent for your next car buying experience and if Tom is available, he’s your man.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Amy, we're so glad that we were able to go above and beyond your expectations! Thank you so much for your high praise and kind words; we will be sure to pass them along. We're delighted to hear that Tom took top-notch care of you! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Andrea was good on the phone and great in person I

Andrea was good on the phone and great in person I would’ve have want a car note a little lower but they work well hard to get me my note and I was appreciate

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Stacia.aniton, we are glad we could help! We're delighted to hear that Andria took great care of you. Thank you; we hope you enjoy your week!

Consumer response

Thank y’all very much a great person enjoy your service

Great Salesman, Great Office Personelle.

Great Salesman, Great Office Personelle. They treated us like royality.They got us what we wanted and in record time.I would recomend them 100% +.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Whitemanjane, we're so glad that we were able to go above and beyond your expectations! Thank you so much for your praise and kind comments Tom and the TOK our team; we will be sure to pass it along. We hope you have a stellar day!

Rik Shorten is an excellent sales consultant and an even

Rik Shorten is an excellent sales consultant and an even better person. Met him today, test drove a Highlander, closed the deal, and drove the new vehicle home in an afternoon. He listened to my concerns, answered / addressed them all, and did everything in his power to get me the best deal possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Brob, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We're delighted to hear that Rik took top-notch care of you. Thank you again for taking the time to let us know how we did. We hope you have a stellar day!!

Everything went great.

Everything went great. The salespeople were very attentive to my questions and concerns. I would definitely work this dealer again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Thamzik, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Thamzik, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a fantastic weekend!

I had an amazing experience at Toyota of Kent!

I had an amazing experience at Toyota of Kent! The staff were incredibly friendly, knowledgeable, and went above and beyond to make sure I was comfortable throughout the entire process. From the moment I walked in, they made me feel valued and listened to my needs. I found the perfect car with their expert help, and the entire buying process was smooth and stress-free. Highly recommend their team for anyone looking for top-notch service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rset23, we're so glad that we were able to go above and beyond your expectations! Thank you for your high-praise and kind words; we will be sure to pass them along. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care and have an awesome day!

Everyone at this dealership was extremely friendly and

Everyone at this dealership was extremely friendly and helpful. Would recommend this dealership to anyone. I will definitely be back!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Laurenkuhns, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! We're glad to hear Tom and the rest of our crew took great care of you. Please let us know if there is anything else we can do for you; we are more than happy to help! Enjoy the rest of your week!

Very nice to deal with.

Very nice to deal with. Salesperson was incredibly kind. Very easy transaction. Nice clean dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Betbling1963, thank you for your kind review; we are happy to pass along your comments to Noah and the team here at Toyota of Kent! Please let us know if there is anything else we can do for you; we are more than happy to help. We hope you enjoy your week; take care!

Toyota of Kent was by far the best experience I have ever

Toyota of Kent was by far the best experience I have ever had at any dealership. I was greeted by someone the moment I walked in the door and directed me to Michelle my sales person. I had spoken to Michelle prior to going to the dealership and when I arrived she had everything ready to go for the purchase of my new car. I have dealt with many dealerships in the past and this was by far the best experience I have ever had. I highly recommend Toyota of Kent!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Thank you, Toyota of Kent, for making my experience here simple and stress-free!!

Quick we arrived 3 hours earlier than our set appointment

Quick we arrived 3 hours earlier than our set appointment and they were able to get us right in and out in less than a hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Christi Brown, we are very happy we could provide you with a wonderful experience! Thank you for the 5-star review; take care!