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Toyota of Kent

(1,599 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (330) 968-0346 (330) 968-0346
Used (330) 474-3696 (330) 474-3696
Service (330) 474-6372 (330) 474-6372

Reviews

(1,599 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Kent from DealerRater.

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My experience at Toyota if Kent is always a great

My experience at Toyota if Kent is always a great experience. Friendly and helpful staff from Service to Sales. Mike was kind and attentive to my needs and found me a new vehicle same day. This is why I always come back to Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Matthewcaldwell87, we strive for 100% satisfaction, and it is great to see you had such a wonderful experience at Toyota of Kent. We're glad to hear that Mike took wop-notch care of you. Thank you; we hope you enjoy your week!

Ryan was helpful, knowledgeable, not pushy, and so kind!

Ryan was helpful, knowledgeable, not pushy, and so kind! The dealership was clean and friendly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Heather.brenneman7, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! It's great to hear that Ryan took wonderful care of you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great service department and they listen.

Great service department and they listen. I?ve been going here for several years, and two trucks later. They completely state what their work will be for repairs and why.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Richard Kerr, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. We do hope we can be of assistance in the future. Take care!

Deceptive bait and switch artists.

Deceptive bait and switch artists. Don?t buy your car there! They don?t stand by anything they sell you! When you try to talk to them you get horrible customer service and a complete runaround! BUYER BEEARE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian Mccue, thank you for taking the time to leave us your feedback.

It went great.

It went great. Got me out sooner than expected. Love taking my car in at this location, they never disappoint and always do a great job of service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Renee Bokhari, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We can't wait to see you again, have a great day. 😊

Very good service.

Very good service. Helpful service department. Clear communication. I would recommend them. Timely repairs. Clear instructions. The facility was clean and the salespeople were friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Eileen Kubis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. We hope to be of service to you again in the future. Best wishes, Toyota of Kent

I called them at 9:00 am and drove off the lot by 3:30.

I called them at 9:00 am and drove off the lot by 3:30.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Ronkat, we are so pleased you enjoyed your visit to Toyota of Kent! If you have any further questions, please give us a call. We're always happy to help!

We have purchased multiple Toyotas from this place and

We have purchased multiple Toyotas from this place and had them serviced there. We are happy with both the buying process and their service. Fast, clean, efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lawrence Marks, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. We hope to be of service to you again in the future. Best wishes, Toyota of Kent

Mike was extremely helpful in getting me set up with my

Mike was extremely helpful in getting me set up with my new rav4. He was thorough in going over all my options and made me feel very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Cl01141, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! It's great to hear that Mike took wonderful care of you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My experience from the start was amazing.

My experience from the start was amazing.. Mike Pratt went above and beyond to help me w this process.. I truly wish more people were like him..awesom

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tnite64, we're so glad that we were able to go above and beyond your expectations! It's great to hear that Mike Pratt took awesome care of you. We do hope we can be of assistance in the future. Take care!