MINI of Towson

Amber was very friendly and helpful in keeping me informed of the maintenance of my vehicle while I waited for it's completion. Thank you Amber!

Jonathan and his team were accommodating to my needs by providing a loaner vehicle and helpful by providing a digital invoice to review prior to discussing needed repairs and authorizing work. Overall, fixing the unknown coolant leak for my Mini Cooper was super easy.

I always have a positive experience with the service department. It is easy to get appointments and the service advisors are very helpful. Jonathan Baron recently went above and beyond to help me with an issue with my Mini - he is the best!

Yoni was a big help as usual. He addressed all our concerns and did so in a timely manner. Thank you. I appreciate your professionalism and genuine interest. Best, Curt and Maddy

I bring my Mini to the Baltimore dealership primarily because of Allen. He is always very polite and professional. He has taken time to get to know me personally and we have become friends. He is always looking after my best interests and only recommends services that are needed. Trusting your Service Advisor is the number one trait I look for in determining where I take my car to get serviced. Steve B

Mini of Baltimore is a great dealership and repair shop because if it’s employees. In my experience, these folks are excellent mechanics, technicians and problem solvers. Employees like Jonathan Baron are exceptional and work with their clients to understand what’s going on with their cars and to ensure they are satisfied with the repairs.

Recent road hazard events brought me into Mini of Baltimore a couple times outside scheduled service visits and Allen Rolocut was able to process my vehicle and give me a choice of available loaners as required. Allen ensures my Mini gets a complimentary car wash after service is complete which is always a nice touch. Thanks a bunch :)

ALLEN WAS PROFESSIONAL AND FRIENDLY AND WAS DEFINITELY LOOKING OUT FOR MY BEST INTEREST ..... I WOULD DEFINITELY RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE THAT OWNED A MINI ...

Came in for service on my car and Allen Rolocut greeted me very professionaly and made it a point to stay in contact with me daily as to the status of my vehicle, just a he had promised me when entering the dealership. When a situation arose in regards to my car and a possible delay, Allen went out of his way to accommodate me and see that I had my car as soon as possible. His follow-thru and sense of urgency for the customer is so appreciated!! Well done Allen

Allen is easy to work with and work was well done. Hours are convenient for pickup and drop off. It shows they are making the effort to provide good customer service.