Reviews
Excellent Service!
I have always had an excellent experience at Mini of Baltimore, especially with Yoni Baron. He is always extremely responsive and is always willing to discuss any services my Mini requires and is so kind and professional. I always know my car is in good and capable hands when I work with him!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yoni Baron is the best!
Good customer service is rare these days, but Yoni always delivers excellent customer service every time I come in for service. He is responsive with communicating the status of my Mini and thorough in explaining what was done or services needed in the future. Jonathan always takes good care of me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding Service by Yoni, Again!
I've been a Mini owner for many years and continue to be impressed by the outstanding service from Yoni Baron. While this service appointment was a routine 60,000 mile service (oil, plugs, cabin filter), I asked Yoni to investigate an issue I had with the front bumper. After I described the issue, Yoni understood what had happened and was able to explain it to me, in non-mechanic terms. Once the maintenance was performed, he had the detail team clean up my mistake and gave me tips on what to do in the future if it ever happened again. Lastly, given the early morning appointment, Yoni is now giving me tips for good Breakfast places!! Turns out that there is a new cafe place next to Mini of Baltimore and it is very good. Talk about Full Service: took care of my car and my hunger!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Paul, We are glad you enjoyed your visit and have enjoyed Yoni's service over the years. If you need anything else or any further advice for lunch or dinner, please reach out to us!
The Best!
Regular maintenance to major repairs, Yoni Baron and the team at Mini of Baltimore County have always taken the best possible care of our Mini. Many thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You are very welcome as we are always happy to be of help! Thank you for sharing!
Yoni Baron rocks in service!
Just want to say Jonathan Baron is a great service guy at Mini Baltimore. He’s always helpful, pleasant, caring, and knowledgeable whenever I have questions or need something for my Clubman. Totally great guy as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your review! We will be sure to share this with Jonathan and thank him for demonstrating such a high level of customer service during your visit. Thank you!
Allen Rolocut is the best!
Allen Rolocut was wonderful in helping me get my Mini back on the road! He called to keep me updated as needed . Always very kind and considerate!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing us! We will be sure to thank Allen for providing you with friendly and helpful service and for getting you back out on the road. Come back and see us anytime!
They treat you like family!
I popped in this morning with a nail in my tire. Yoni came right out and took care of me and my Mini. I'm on the road again! Susan Garde
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing us! We are always here to help with whatever you need, and hope to see you again!
Mini Service TeaM
Excellent service across the board at Mini of Baltimore County! The team is always accommodating, friendly, professional and prompt. They're my go to... Michael Librie
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! Our team is always happy to help you with your vehicle needs. Please let us know if we can assist you with anything else.
Calm and caring
Alan Rolocut is the most attentive, welcoming, calm and caring service person I have ever dealt with. He is attentive to my time. He welcomes my call and never sounds rushed His demeanor is calm and caring. And the service I get is excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Liz. We are very thrilled to hear of the excellent service Alan has provided you with. If there is anything else you need, please do not hesitate to reach out to us. We look forward to seeing you again.
A very positive interaction
Hands down the best experience at a car service ever. Great atmosphere, clean lounge area with drinks and snacks. I was provided drop off and pickup to and from written while my car was being worked on. Also my service advisor, Allen Rolocut was very professional and friendly. Kept me updated with the progress of the work. Overall, Wonderful experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, We are very pleased to hear you had the best experience with our team here at Mini of Baltimore County. Please do not hesitate to reach out to us with any questions or concerns you may have. Thank you for taking the time to share your wonderful review.