Reviews
We had a great experience - we already knew what we...
We had a great experience - we already knew what we wanted, so appreciated the fact that Tony did not have an overbearing sales pitch but was very knowledgeable and pleasant to work with. Alison was wonderful and made the whole process of getting financing as painless as possible. Thanks so much - we will definitely recommend buying a Mini at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone at Mini of Baltimore was great to work with. ...
Everyone at Mini of Baltimore was great to work with. They worked with me on my trade vehicle. Abu is great. He allowed us to test drive EVERY model of Mini and was very helpful. Also, Jose from the Service area did a great job in preping the car and making sure that we were happy. Great car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the second car I bought brand new from Tony Roles...
This is the second car I bought brand new from Tony Roles and both experiences were wonderful. Any issues that I have had were handled by everyone very quickly. Allison and Marc Cohen both went out of their way to make sure that I was satisfied and made me want to stick with Mini of Baltimore. I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Highly Recommended! Our salesperson Tony was very...
Highly Recommended! Our salesperson Tony was very friendly and helpful. We felt he had our best interest in mind the entire time, even if it meant he might not get a sale. We are very pleased, my wife is a prior customer, this was the second MINI Cooper we have purchased from this dealer and have had a great experience both times.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Superior experience in buying a new car.Tony Roles was...
Superior experience in buying a new car.Tony Roles was extremeley responsive, provided assistance to me even on his day off. follow-up and follow through was spot on. I recommend Mini of Baltimore County to all whom i talk to about our new MINI.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I love, love my Mini! Richard Thobe was kind, courteous,...
I love, love my Mini! Richard Thobe was kind, courteous, and patient - wonderful in every way, which made the whole experience enjoyable. He set everything (clock, radio, Blue tooth, temp. etc.)up on the car, then explained it all, so I was comfortable and ready to go! I think he was as happy as I was to see me drive my new Mini away wearing my Mini of Baltimore cap!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent overall service - especially in arranging test...
Excellent overall service - especially in arranging test a drive and speed of execution for the whole transaction (from website to ownserhip in only three days).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tony was an outstanding salesman. Answered all of our...
Tony was an outstanding salesman. Answered all of our questions, let us test all we wanted and worked with us to get the vehicle and features that we wanted for a fair price. A great experience - from Tony, to the General Sales manager and the Financing Rep...looking forward to buying another Cooper or two!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buying a car from Mini of Baltimore was by far the best...
Buying a car from Mini of Baltimore was by far the best new car buying experience my husband and I have ever had. Tony was a superior sales person (motoring advisor). Friendly and very knowledgeable. Answered all of our questions and acted like a friend from the time we met. We would highly recommend this dealership to anyone looking to buy a new Mini Cooper.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was our first purchase of a MINI; but it will not be...
This was our first purchase of a MINI; but it will not be our last! We love this powerful little car. The entire staff at MINI of Baltimore County was helpful and friendly. Our salesman, Tony Roles was terrific; very patient with a first time buyer! The selection of available Mini's was vast at Mini of Baltimore County. We would HIGHLY recommend Tony and this dealership to anyone in the Baltimore/Washington/Virginia area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car