Reviews
Mini extended warranty seevice
Very friendly staff. Willing to explain everything. Car was ready before their estimated completion time and was vacuumed and washed outside!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Will, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
MINI of Towson
Allen was very nice and friendly, and he explained everything to my understanding without talking down to me. I've been servicing my vehicles here for at least the last 5 years. It's always clean and everyone is very nice and helpful. I do miss the snacks (not available since COVID).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
MINI of Towson has provided excellent service each time I?ve had my car serviced there. Allen R. provides the most professional and courteous customer service and keeps me updated throughout the servicing process. I would highly recommend this dealership for all your MINI needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sharionette, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Mini Service
Service provided by Wayne and team was outstanding and extremely professional. Car was ready when promised and all steps were explained so I understood what was happening.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Roger, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Satisfied
Thank you Allen! The fact that I wasn?t treated like a confused woman, with little knowledge of my car helped. Thanks for not over explaining issues with my car. And for giving me options. You?re the man!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Almayna, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Mini of Towson - Service Dept.
Mini of Towson Service Dept. repaired body damage to my vehicle. Allen the service manager assessed the damage, arranged a service appointment and processed a loaner vehicle to accommodate my schedule. As always, a very efficient operation. Thanks and stay safe!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Exceptional Service
I had been to several Mini dealerships in the area and I had a wonderful experience here. They had the inventory I wanted and were completely generous with their time and attention to my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service, Allan was super helpful.
My 120,000+mile,2013 Mini needed service. It had suffered from a damaging pothole interaction that bent a wheel, and crushed the oil and radiator pans. In addition, plus the AC was struggling in the Baltimore heat. . Given its age and high mileage I thought seriously about replacing it but, as this is a terrible time to buy a used or new car, I decide to have it fixed. Alan talked with the insurance agent to get a good part of the repair cost covered by my policy, and found me a very scarce loaner car to use while the repairs were being done. Now I am back in business with my wonderful mini.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Mary! If you ever need help, just give us a call. Happy motoring!
Mini of towson service
Excellent customer service. Very attentive, repairs explained well. Pricey, but everywhere is!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service on my Roadster
Allen is very good to deal with and makes sure that my Roadster is always running well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi George, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.