Reviews
Excellent & accommodating repair services
My comfort access door handles, one of my favorite Mini features, unexpectedly stopped working. I called on a Thursday thinking it was system glitch that I could pop in on a Friday for them to fix in a few minutes. Turned out to be rodents chewed through the wires. I love how they send you a video from the tech so you can see the issue.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tessey, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
MINI Service with a Smile
I will only take my MINI to MINI of Towson for service. This was the first time taking it in post-warranty, and I couldn't be more happy. Very professional service, with video of everything they checked and repaired. Allen, my service rep, is always friendly and professional. It was even cheaper than expected. I highly recommend Allen and MINI Baltimore (Towson).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jill, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of MINI of Towson and we hope to be of service again in the future.
my mini
it doesnt get any better than this ...service, and the fantastic mini
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
MINI service
Allen Rolocut was extremely helpful. He has always gone above and beyond the call of duty. I would highly recommend him. My repairs were seamless !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lawrence, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of MINI of Towson and we hope to be of service again in the future.
gkellylawler@gmail.com
Excellent customer care.Clean facility. Repair completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Grace, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
shawn@darbycustoms.com
Awesome staff Alen is the best..... Definitely makes me want to keep coming back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shawn, thank you for your kind review; we are happy to pass along your comments to Alen here at MINI of Towson! We always strive to provide personable and excellent customer service. Thank you again for the review!
Mini of Towson
Just had my Mini Countryman in for its annual checkup. Allen was our service rep, and as usual did an amazing job getting us in at a convenient time, giving an accurate estimate of the finish time, and completing the transaction quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jon, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Service
I was provided excellent attention throughout my stay.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
MINI of Towson
Everything went well. I wasn't expecting them ti wash my car, but they did which was great. All I needed was an oil change.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
2016 Mini
We had our 2016 Mini serviced and they did an excellent job. Ver thorough and fully explained what they recommended having serviced. Fair price too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kathleen, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!