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Serra Champaign

(210 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Champaign from DealerRater.

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Satisfied Customer

Chris is an awesome advisor. He patiently answers any questions that I have regarding my vehicle and lets me know all the work is done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Purchase if new Odyssey

Staff were courteous, engaging, and willing to work with me. Never felt pressured to buy a car but let me decide on my own time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and easy

I found Jonathan‘s level of knowledge concerning my plug-in hybrid as a real comfort inn getting all of my questions answered. Along with that he came across as genuine and engaging which was really refreshing considering my past experiences when trying to purchase a vehicle. Without question I would recommend Jonathan to help you with your vehicle as this was without a doubt the best experience I’ve had buying a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Professionalism at its best

Quincy started by explaining the no haggle price , then went over features on the 2011 Chevy Eqinox and showed us more on the test drive . Quincy was very upfront that this was a high mile vehicle and what was wrong with it which I greatly appreciate since we got it for my 77 year old parents to have safe vehicle this winter . My husband and I both feel we got a great deal and the best part we were in and out in under an hour . We will recommend Quincy to anyone we know needing a new or used vehicle Jim & Karen Bode

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience working with Quincy

Quincy was extremely helpful and professional! He went over and above to get this information we needed to make our choice and finalize our sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Straightforward, positive experience

Straightforward, positive experience. Quincy updated me regularly on vehicles that I was considering, he was responsive, and made himself available to show cars to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jonathan Kerr - Relaxed salesman and not pushy

I knew exactly what I wanted and didn’t need to be oversold. Jonathan was attentive to this and was relaxed and informative to my inquiries and made the process simple and painless. Seems to be a family man with a good sense of humor and smile. Thanks, Jonathan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great service

Recently we bought a new car from here. It was my first experience buying a new car. Quincy was super kind, friendly, and provided great service. I would recommend him and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing!

Made trading in our vehicle effortless! Great service and very friendly staff! Our salesman was Tommy West! I would highly recommend him and the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

My experience was outstanding. Quincy was super patient and provided great service. He explained everything with detail and was very understanding of my needs. I highly recommend contacting Quincy when purchasing your ideal car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.