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Serra Champaign

(210 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Champaign from DealerRater.

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Excellent Service

Jonathan did a great job of listening to our needs and matching us with the perfect vehicle. He called me and asked us what we were looking for and what features we needed. I would recommend to buy your new Honda from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding customer service

Outstanding customer service. Everyone was friendly and helpful. We never felt pressured like at other car dealerships. Jason Bell answered all of our questions and provided excellent training for using our car features. He gave us a fair price for our new Honda Civic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your business!

Great dealership

First time buying a car and it couldn't have been made and easier. Quincy Rice was very pleasant to work with and I will be back in the future to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

So easy!

This was my first time buying a used car and Quincy made it super easy and stress free. I never felt rushed or pressured. He was very transparent throughout the process and I always felt like I could trust his opinion. Highly recommended. So happy with my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's very kind of you to take the time to review us! Thank you so much for your business!

Go with Quincy Rice

Quincy Rice made the process easy, helped us through any problems, and answered all our questions. He makes the buying process go by quickly, worked in a professional and friendly manner. Ask for Quincy and he'll do his best to find your dream car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You're right about Quincy. He is one of the best at following our transparent process! We truly appreciate your kind words!

Good job

I am giving this rating because Quincy and the rest of the staff were friendly, knowledgeable, courteous. I never felt pressured and that means a lot. I would highly recommend Quincy and this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business! It is really important to us!

Excellent experience

Very nice dealership. Everyone I encountered was friendly and helpful, but my salesman, Quincy was the best! Very friendly, helpful, knowledgeable but not aggressive. I would buy another car from him today, but love the one I bought yesterday.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your comments about our staff! Your business is important to us!

Great customer service and level of vehicle care

I recently took my accord in for new tires and alignment, very reasonably priced vs competitors and they washed my car when completed. I have always been a skeptical of taking my car to dealerships based on public misnomers, however my experience at Honda of Champaign will now bring me back for all my service needs and my next vehicle purchase! My service advisors name was Drew and I will certainly ask for him on my next visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Zach!

Great Experience!

Christian was not pushy, answered all of our questions and knew the product line well. This was a very pleasant car buying experience. We returned to this dealership knowing that they had the products and knowledgeable staff to meet our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing our team! We truly appreciate your business!

Great buying experience

Great people easy to work with and very flexible. I like when you go in and it’s not the up sale tactics jus down to business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for noticing! The car business here at Honda BMW of Champaign is a different experience and we train on it every day. We truly appreciate your business!