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Emich VW of Boulder

(236 reviews)
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
(888) 336-8155 (888) 336-8155

Reviews

(236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service

Stefan was very knowledgeable and accommodating..I'm new in the area and glad I found a dealership I feel comfortable with. Thank you Stefan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

On behalf of Stefan & Gebhardt Volkswagen, you are most welcome, Mitchell! We are so pleased to hear that Stefan was able to be so helpful. Thank you for choosing Gebhardt Volkswagen! Have a great day!

Fantastic experience purchasing another car from Gebhardt VW

We purchased our fourth car from Gebhardt VW last week. Rich Moss made the experience so easy, and his knowledge of the car we were looking at was so helpful. This is the best dealership around for quality, honesty, and value!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this fantastic review, carfamily! We greatly appreciate your repeat business here at Gebnhardt Volkswagen! We will be sure to let Rich know that he was able to be so helpful, and we can't thank you enough for your kind words! Enjoy your new car, and thanks again!

Amazing and honest people great experience,

I bought my first car at this dealership and they are awesome. I had an all around a very good experience. I talked to rich moss who showed me the cars I was interested in. I found him to be very honest and a helpful person. On that particular day, we had already been to many dealerships and were tired of their usual nonsensical ways. Which is why this was a pleasant surprise. We actually made our decision fairly quickly. We were given enough time to think and the car we bought was very clean, certified and in great condition. Rich explained us many things about the vehicle and was very engaged throughout the process. I honestly- would love to buy my second car here too, simply because I can be certain I will be treated right. Rich checked in on us the next day as well to make sure things are looking good and offered us his direct contact as well, in case there is ever any issue. That was a very helpful gesture on his part. I have already recommended this to two more of my friends who are in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share you experience with us, Aditi! There is nothing that makes us happier than hearing a client of our has been treated with the level of customer service that he or she deserves! We will be sure to let Rich know that you had such kind things to say about him, which we know he will appreciate greatly! And we can't thank you enough for recommending us to your friends! Thanks again, enjoy your new car, and thank you for choosing Gebhardt Volkswagen! Cheers!

Always a great experience at Gebhardt VW

Purchased my third VW from Gebhardt. I have always had a great experience when buying and servicing my VW cars. Tomaso was very helpful and patient with getting what I needed. Everyone I encountered were helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so pleased to hear that your experiences with us have been so exceptional, midway57! We will be sure to pass along your kind words to Tomaso, which we know he will appreciate! Thank you for taking the time to share this fantastic review with everyone, and thank you again for choosing Gebhardt Volkswagen! Cheers!

recomendation for days (:

This location made me want to be a customer for life here. I have had horrible experiences in the past with Autonation and let me just say that this place has been the opposite! My car is so clean and I even left with a full tank =) Rich Moss was super friendly and nice! I'm happy he sold me my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We pride ourselves on hard work, ethics, and attention to detail which is why you’ll always get top notch customer service from Gebhardt Volkswagen. We are overjoyed that we were able to provide this to you, gvogler, and thank you again for your kind words.

Gebhardt, thank you

For the folks with a short attention span, this dealership is fantastic, their service, sales, and parts departments all have extremely helpful & knowledgeable folks. I bought my car here, bought parts here, and have had MAJOR service/repair done here with no headaches or bad experiences. Now, for the in depth piece: I put MAJOR in all caps because my '15 GTI had, most likely, the most major repair imaginable. In a 1 in a million chance, fluke, manufacturing error, the connecting rod for cylinder 4 on my GTI failed while I was on the highway, causing a catastrophic failure, wrecked the block etc. etc. I had it towed to Gebhardt where I had purchased it, and in 7 business days my service Advisor, Wayne Carmichael, and Gebhardt, had a new motor and clutch in the car, inspected, test driven, and handed me back the keys. I received detailed updates as parts arrived and details unfolded, and more so I received stellar, fast, professional service here. In buying the vehicle, Geoff Gabriel went above and beyond and stayed in contact with updates and fielded any questions I had. He's a great guy, that's it. I will be back to see Geoff when my lease in done for another vehicle. Thank you Gebhardt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

You are most welcome, Jared! We are so glad to hear that Geoff was able to provide you with great customer service. We will be sure to let him know about your review! Thanks again for choosing Gebhardt Volkswagen!

Made our day!!

Geoff Gabriel really came through to help us with a car for our daughter in Boulder, dealing with us in Chicago! Even when we were faced with a roadblock in getting the deal done he got his team together and they all made it right! Strong Character and integrity totally came through with Geoff and the management of this dealership. They showed that they take good care of their customer !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Always a positive experience at Gebhardt

I traded in my 2013 Jetta lease for a new 2016 Jetta, and Rich Moss was very helpful in explaining all the features and options of the newer models. He worked with us on a reasonable price, and the process was as painless as possible!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best of the Best!!

The Gebhardt Family of dealerships in Boulder, CO is among the best ever! We just purchased our second and third cars from them, and after 40 years buying cars, we have to confirm that the knowledgeable, courteous, no nonsense sales approach lives strong at this dealership. We had the pleasure of working with Kathleen McNutt (Cat) and she was a joy to work with. She brings unusual levels of knowledge about the cars, their features, service records, repairs, everything! She knows her fleet and she finds answer to anything she is not positive about. She took care of us from the moment we walked in the door. We highly recommend this family-owned, regional dealership that stays true to their values!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rich Moss is a kind and very human...

Rich was great. I had come to him after having an awful experience at another dealership. I was prepared for war. Rich was sensitive to my needs, applied very little pressure, has a great sense of humor and was very kind. Even after I called him to tell him that I had decided to buy my car somewhere else, he supported my decision and wished me only the best. I hope to not have to buy another car for at least 10 years but I would definitely call him if I had to buy another one sooner. Thanks Rich, you were a positive step in recovering from car salesman aversion and you also taught me some good tools for negotiation. Happy Birthday!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.