Reviews
Write a reviewOwner/ Customer
The facilities could use a upgrade. The customer service area is very small , as well as the waiting area. The mechanic area is indeed of a upgrade. The vehicle lot is not customer friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jimmy, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mrs. Luce
Typically I am thrilled with service at Gillis. This past week I was asked to bring my car in on Sunday and they did not even look at it until Tuesday pm. 2 of my questions could have been handled as a courtesy but I was charged for both at the cost of $230.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service at Gillis
I had an appointment for a scheduled vehicle repair. As I entered the building, I notice the environment was Covid safe. Personnel were welcoming, courteous, and professional. My vehicle was service on time and in a professional manner. I noticed the technician had covered the seat with plastic so he would not get anything dirty. My vehicle was returned with washed and ready to go.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gillis Auto Center
I have bought two automobiles from Gillis Auto Center. I have also used there service center for all service to my vehicles. They are a great place to do business with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bought a car
Randy was absolutely amazing. He answered all of my questions and calmed my worries that come with buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jessica, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!
Highway robbery
Lost my key and it had to be replaced by the dealer. I took my car in and left it there. ( had a couple days off). 1st call for an update " cant get through on the website for the code" . waited couple more days was told " code isn't working". 3rd call " were waiting on an engineer to find out why its not working" by now my car has been there 2.5 weeks. 4th call " were waiting an a part we burned up while trying to get the key to work, 1-2 weeks". They had my car for roughly 4 weeks. They charged me for the part they broke 800 plus dollars to get my car.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dan, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out at (360) 426-5585 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon.
Excellent and personal experience!
Keith and the team at Gillis Auto Center made our car buying experience personal and stress-free. Good prices, honest communication and no hassles. We drove from an hour away to buy from Gillis. We will recommend to our friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
F350 engine work
The service team at Gillis is exceptional, honest and kind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Gillis Auto Center, Shelton WA
Repairs were completed in a timely manner and I have been satisfied with the repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judith, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!
Liars
Typical sleezy sales team. Flat out lied to my husband and I. I would not recommend to family or friends. We will not be back.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase