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Carlsbad Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (237 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (237 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Wonderful dealership Artesia Ford

Love Artesia Ford wonderful place to buy a car. Robbie is a great person. Makes you feel like family. He always take care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kathy, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

CARSB AD FORD

VERY SATISFIED WITH SERVICE AND PEOPLE INVOLVED. WILL RETURN SOON!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thomas, we're pleased to hear everything was completed to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

Great experience

Great service and people. My truck was finished when they promised and was as good as new.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Quick service

Had a 1pm appointment for LOF service on my truck. I arrived at 4pm to pick up my truck, it was just on the lift and had to wait. Why make an appointment if they don't honor it?

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ken, thank you for your feedback about your service experience with us. We appreciate your patience during your visit. We look for ways to improve every day and will use your feedback to work on making your future visits five-star experiences!

Carlsbad Ford

Service department was fast and friendly. Also recently purchased a new truck and again prompt friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bobby, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is anything else we can do for you; we are more than happy to help!

Equipment tech. OXY

the service from everyone was exceptional. the front staff was very good and smart about there job, they seemed to know what they were talking about

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Rico v

The salesman was very helpful, and made me feel he wasn?t just after a sale

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you all

Ruben was very easy to work and his team did a good job on the recalls. Thank you all for your hard work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rosie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

Customer satisfaction program

Good customer service, car ready when anticipated, customer satisfaction programs completed accurately

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Carlsbad Ford Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Carlsbad Ford

Everyone was great. The people in the parts department were knowledgeable and very helpful. The service department was great. I will definitely return and recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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