Reviews
Write a reviewBad Experience
Did not recieve everything that comes with the 2022 Ford Bronco. They chose not to make it right.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jeremy, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (575) 885-3101 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Purchase and Oil changes
I always have a great experience at Carlsbad Ford. They worked really hard to make my purchase exactly what I wanted. When it?s time for oil changes they always make sure it?s fast and friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Megan, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Awesome place for service
Had a oil change done on my 2020 f250 and it was serviced fast and price I was give was what it cost me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Rocky Ridge Ranger/ Carlsbad Ford
Found the perfect small truck! Rocky Ridge Ford Ranger. Everyone there made this buying experience awesome. got a great deal on truck and was treated great by everyone there. Was not an all day process. sale went quick and smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Andrew, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Carlsbad Ford thieves you out of your vehicle
Overall the Worst dealership of the krumland group. My daughter went in one of their sales the sold her a 2021 trailblazer then the bank could not finance because they had all the info xxxxed up but they sold her car she traded in then they got the car back but they supposedly could Not or would not get it financed in all my daughter lost over 15,000. And all of them don’t give a xxxx or won’t even bother to answer the phone apparently 3000 a month is not enough income plus 800. More from part time job is not enough to get a vehicle from them. Don’t waste your time and money because my daughter we had to get her a vehicle because they would not get their head out of their xxxxx and get to work. Lawsuit in the work and will speak to Tom Krumland as soon as I see him and let him know what’s up Don, Ryan, Linda, Taylor all of them it quacks and don’t care to be part of what I thought was a great team because in Roswell all of them are awesome
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Best dealership
If you want a new vehicle with an amazing deal go to carlsbad ford/lincoln.. they are really great and experience is the best. In and out
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amit, your comments keep us motivated and working hard for all our guests! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Owner
Service was great and fast. Worked well to get my vehicle in and fixed with no prior appointment (on vacation hundreds of miles from home) and fixed our vehicle and for us back on our trip. Great job all around. Unfortunately i don't remember the name of the service coordinator but she was awesome. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, thank you for your wonderful response to the quality of service our Staff provides! At Carlsbad Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Routine Maintenance
I called the Quick Lane number and got my truck in at 06:00am the next morning for it's regular oil change and check up. The technician got me right in and brought my truck back to me in no time at all. I am a true supporter of this Quick Lane!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Quick service
They got me vehicle in promptly and was ready when promised. Very much appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ken, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Phenomenal service!
Jorge was fantastic! He trusted the already great start of my experience at Carlsbad Ford with Brandon (Triple B) and he wasn't wrong. Everyone at this dealer blew my mind with their friendliness. Made for a fantastic buying experience. Even better was my 16 year old was able to go through the whole experience with me and was treated with as much respect as I was! As a single parent, that means a lot to me. Thank you Brandon, Jorge, and the team at Carlsbad Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sherry, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen. Please let us know if there is ever anything else we can do for you. Safe travels!