Reviews
Write a reviewMrs. Stacy
Despite the fact the part was late getting there everything else was good.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stacy, we are happy we could make your experience a positive one! Thanks again for your business! Take care!
Carlsbad Ford
Brandon Bennet was my salesman. He was friendly and very helpful in figuring out a better deal. Our monthly payments were even lower then he first said and so was the total cost of the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any further questions, please don't hesitate to reach out!
Service Center of Carlsbad Ford
The best service dept in town. Glen sets the bar high with the staff he has surrounded himself with these days. Although the oil boom has all businesses stretched to their maximum capacity, this dealership understands what the customer means to the success of the company. It’s refreshing to see this still thriving through the stress of it all. Thank you for all y’all do for our community.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Toyota Highlander
Overall very professional had some i itial difficulty scheduling the service though.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello. Thank you for giving us a review and rating! We will take your comments into consideration to improve for the near future. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!
Good friendly service at Carlsbad Ford (USA NM)
Good friendly service at Carlsbad Ford (USA NM). I have used Carlsbad Ford whenever the need occurred. Always been treated very well by the staff. I will continue to use Carlsbad Ford. I have a 2008 Ranger Sport and a 2018 Ecosport (my fourth new car from this dealership).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Great Service
It's killing me that I can't remember the name of their service manager. The guy is great. He's friendly and helpful. My recall work was done on the same day, and everything was hassle free.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Matt, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
F-250
Took my truck in for battery warranty and Carlsbad ford got to me pretty quick.. service and personal were good.. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Danny, we really appreciate you taking the time to leave us feedback on your visit! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Carlsbad Ford
Had great service. The vehicle was delivered to me in a different city due to my work schedule. The only down fall is parking at the facility. They have so many vehicles for service, there is hardly any parking for customers not there for service.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
2018 Ford F150 XLT
It is always stressful when buying a new vehicke. The salesman was aggressive but overall, ok
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mario, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!
Used purchase
Purchased a used F350 from David. He was most gracious as was the staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thomas, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!