Reviews
Write a reviewVery poor
Will never but another Ford. Service dept had my 2015 14 days and could not repair it. I leased a truck from enterprise at my expense. Ford could not fix my truck with only 73,000 Miles.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Carlsbad Ford in New Mexico
They got me in and out in the service dept all with exceptional customer service. They are truly the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Carls Ford, My new EcoSport;'''
GREAT CAR GREAT SALES STAFF< Will buy again here...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you for your kind words and congratulations on your new vehicle! At Carlsbad Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!
Excellent service!
Everyone was very helpful in assisting with our buying experience! I would highly recommend dealing with the awesome people at Carlsbad ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Valerie, we're happy you found our staff to be so supportive during your experience here at Carlsbad Ford Lincoln. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
melinda wilkinson
Haven Johnson was my sales man and he was very polite, experienced, knowledgeable. He was not pushy like most sales man, and it made the best car buying experience I personally I have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Melinda, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Carlsbad ford
After a rocky start with the Kcare program the issues have been resolved and the last visit for both vehicles purchased from Carlsbad Ford was very good. The GM of the dealership took care of the issues and guaranteed full satisfaction and that is what was delivered. I would gladly do business with Carlsbad Ford in future purchases of a vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Oil change
Very pleased with service the customer service was especially nice and the oil change was very quick and done properly I was out of there within an hour
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott, we're pleased to hear everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
2017 F-350
This was a pleasant buying experience, it was our second purchase in less than a year and customer service was as good this time as it was the first time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shari, we're pleased to hear everything was completed to your satisfaction! Thank you again for choosing Carlsbad Ford Lincoln, and we hope to see you again soon!
Trend
Great experience. From buying to service Staff is super friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bart, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ford F 250 Diesel
Buying experience was good. Service has been quick and efficient.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!