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DCH Wappingers Falls Toyota

(8,030 reviews)
Visit DCH Wappingers Falls Toyota
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (888) 710-8805 (888) 710-8805
Used (888) 710-8799 (888) 710-8799
Service (888) 450-3295 (888) 450-3295

Reviews

(8,030 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Wappingers Falls Toyota from DealerRater.

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Prompt attention- lined the video & took about 1.

Prompt attention- lined the video & took about 1.5 hrs. Sorry liked not lined Everyone was friendly, nice & knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We appreciate your kind words.

Pleasant to work with I liked working with Matt M he was

Pleasant to work with I liked working with Matt M he was super nice and super duper helpful will like to work with him again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We’re thrilled to hear that Matt M made your experience pleasant and was so helpful. We’ll be sure to let him know how much you appreciated his support. Looking forward to working with you again!

It's a good dealership I can't understand why Get a job

It's a good dealership I can't understand why Get a job Omfg really Omfg really

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we're committed to addressing your concerns. Please contact us at (845) 288-0892 so we can promptly assist you.

Smooth and precise Everybody at Toyota was extremely nice

Smooth and precise Everybody at Toyota was extremely nice and knowledgeable. Answered all my questions and got me exactly what I wanted. I would highly recommend. Matthew Rivera is an excellent employee! He goes above and beyond. Fantastic person as well. Kind and courteous....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your five-star experience. We are thrilled to hear that Matthew Rivera and our team members were so helpful with your needs. We hope to see you again!

It was a great experience and Josh was extremely helpful!

It was a great experience and Josh was extremely helpful! No compalints! Everything was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We are so glad to hear that Josh was very helpful you had such a positive experience at our dealership!

Morning estimate turned into afternoon estimate which

Morning estimate turned into afternoon estimate which extended a 1 day repair to a weekend in the shop. Pickup took over 30 minutes due to computer problems. Cool video of problems

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Joe was professional very nice guy.

Joe was professional very nice guy. Great experience! Joe was very knowledgeable about the cars very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review of our Service Department! We are so glad to hear that Joe was able to take care of your vehicle in a timely manner!

Poor communication with all employees contacted No

Poor communication with all employees contacted No employees dealt with were willing to go above and beyond to make the car buying experience a successful one

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

All was good but I don't think any Nitro was added to my

All was good but I don't think any Nitro was added to my tires but asked to have that done - tires are like 5 pounds low when cold - thought nitrogen was supposed to not have that happen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Professional, friendly and courteous.

Professional, friendly and courteous. Answered all my questions Continually updated me on the progress and was spot on with the timing of my service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!