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DCH Wappingers Falls Toyota

(8,030 reviews)
Visit DCH Wappingers Falls Toyota
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (888) 710-8805 (888) 710-8805
Used (888) 710-8799 (888) 710-8799
Service (888) 450-3295 (888) 450-3295

Reviews

(8,030 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Wappingers Falls Toyota from DealerRater.

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Friendly, polite, knowledgeable, helpful Nice Didn't try

Friendly, polite, knowledgeable, helpful Nice Didn't try to push any car on you... Let you decide but gave their opinion honestly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

Scheduled visit for: oil change, install new molding that

Scheduled visit for: oil change, install new molding that was broken since day 1 ownership, diagnose radio malfunction since day 1 ownership, program second key fob. Oil was changed, fob was programmed. Molding ordered was wrong part, had to order correct part. Radio unable to be diagnosed, had to come back couple days later to rediagnose the problem and order new radio. So, car was out for 2.5 days to get oil changed, program fob, snap a piece of rubber onto winshield and tell me my radios broken... And the new radio MIGHT be in at the end of the month. On the bright side, Judy was very pleasant and professional.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

She listened to what I was asking to be done.

She listened to what I was asking to be done. Got me quotes on everything picked most of the items to do to get the car running good again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

Fantastic experience start to finish!

Fantastic experience start to finish! Patrick and Kevin were a big help with getting me into the right vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are very glad to hear that Patrick and Kevin were so helpful during your visit!

Good Helpful and responsive.

Good Helpful and responsive. Thank you Take just what I said I will retract all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We appreciate your kind words.

Always a pleasant experience.

Always a pleasant experience. I was helped with my remote start and assisted with all follow up questions I had. I was also assisted in making an additional appointment for my oil change.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your five-star experience! We are thrilled to hear that our service team was so helpful with all of your needs.

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Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your positive review.

5 c no comment no comment no comment no comment no

5 c no comment no comment no comment no comment no comment no comment no comment no comment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback for our team.

Very professional and respectful They took the time to

Very professional and respectful They took the time to explain everything the planning, how long it would take it made me aware of everything that was done and what needed to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

Quick and easy service.

Quick and easy service. No complaints I liked getting the video of the tech looking the car over. Seemed honest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!