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DCH Wappingers Falls Toyota

(7,824 reviews)
Visit DCH Wappingers Falls Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (888) 710-8805 (888) 710-8805
Used (888) 710-8799 (888) 710-8799
Service (888) 450-3295 (888) 450-3295

Reviews

(7,824 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Wappingers Falls Toyota from DealerRater.

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Fast, reliable, pleasant They made sure that my recalls

Fast, reliable, pleasant They made sure that my recalls were taken care of. They were very friendly, pleasant, and made sure that the needs of my truck were met.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

Mathew Rivera was very attentive and listened carefully

Mathew Rivera was very attentive and listened carefully to all my concerns. He is very thoughtful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We appreciate your kind words.

Very friendly!

Very friendly! Dennis and Angel were awesome Very clean and organized as well Blah blah

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

Fairly easy overall.

Fairly easy overall. Avi made things go smoothly and was responsive to our questions and concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are so glad that Avi was so helpful with all of your needs.

I was charged for service (inspection ) which was not

I was charged for service (inspection ) which was not explained in advance. Still trust you.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide your feedback and we're sorry to hear your experience with us did not meet our five-star standard. If we can do anything to help, please contact us at (845) 288-0892.

Said trade-in worth $13,000, wouldn't give the $14,000 we

Said trade-in worth $13,000, wouldn't give the $14,000 we wanted, but selling it for $17,990. Car in excellent condition, even the gentleman looking at it said it would sell right away.They told us we were saving sales tax.... yes, and we would have saved even more with $14,000 trade.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Has always been good Service was quick and work was

Has always been good Service was quick and work was clearly explained Cost was comparable with other dealers

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

Very knowledgeable about their vehicles and gave me a

Very knowledgeable about their vehicles and gave me a good deal, my salesperson Kurt offered a decent deal I drove home in a new truck, thank you , Kurt K.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are so glad that Kurt K. was so helpful during your visit!

Easy quick and very fair Thoughtful staff helped me get

Easy quick and very fair Thoughtful staff helped me get in the car I wanted within a few days

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

Good communication with me but there should be better

Good communication with me but there should be better communication between whoever orders the second key and service dept. My person didn't know key was in and told me i had to come back again. But otherwise very good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We appreciate your feedback and we'll be sure to share your comments with our management team so we may improve.