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DCH Wappingers Falls Toyota

(8,030 reviews)
Visit DCH Wappingers Falls Toyota
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (888) 710-8805 (888) 710-8805
Used (888) 710-8799 (888) 710-8799
Service (888) 450-3295 (888) 450-3295

Reviews

(8,030 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Wappingers Falls Toyota from DealerRater.

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Quick,efficient,willing to help Even the salesman that

Quick,efficient,willing to help Even the salesman that sold me the vehicle was very responsive Great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

Good experience, especially the customer relation part,

Good experience, especially the customer relation part, however, I am not quite satisfied that I did not know the interest rate on my loan, for which I could have considered other possible alternatives before the final estimate was given to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your experience at our dealership. We appreciate your feedback and we'll share your comments with our management team.

They were fast and friendly They did their best to meet

They were fast and friendly They did their best to meet my needs Excellent staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We really appreciate your kind words.

Consumer response

They have a great friendly staff

It was time consuming but I left a satisfied customer,

It was time consuming but I left a satisfied customer, even though my TMPS signal is faulty it can be fixed and the car's response timing is impeccable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your feedback for our team. Please let us know if there is anything we can do to assist you further.

Excellent experience.

Excellent experience. Found the car that I was looking for and made the delivery by the date I needed. Great sales staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

They made my process seamless and stress free Everyone

They made my process seamless and stress free Everyone was very friendly and made the transition from my RAV4 to my 4Runner wonderful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

The video inspection was excellent.

The video inspection was excellent. The tech had some recommendations that were not reviewed by the service advisor with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We appreciate your business and hope to see you during your next visit!

Was told to bring my car in.

Was told to bring my car in. Got there and had no idea I needed to have my car wait on line as well as myself wait in a line. I had an 8am apt and there was a long line in front of me. After waiting my turn I was told I needed to have my car on line. Then after that I was told it was too soon to have the service done. They could rotate the tires but that was too soon as well and the wait time would have been another 1.5 hours. So I left.

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Fantastic?

Fantastic? Avi was great Avi was wonderful to work with, very professional and accommodating. Got me the best deal possible and tight situation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We are so glad to hear that you had such a positive experience at our dealership, and Avi was very helpful with your needs.

Avi is the best.

Avi is the best. He's patient, kind, knowledgeable and does his best to go above and beyond. He's the reason I go there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We really appreciate your kind words for Avi.