Reviews
Granny in a Encore
One thing is that you were open on Sunday. Had plenty of sales personal around and answer all of my questions I had. Also you had a good supply of Buick Encore.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ann, we appreciate you taking the time to provide us with your positive feedback. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best regards, Joel Cooperstein - coopersteinjoelerin@gmail.com
On The Edge
My husbands parents bought a new Edge that wasn't exactly what they wanted, so the good folks at Kerry Ford worked with us until all of mom and dad's expectations were met. Many Thanks to everyone that was involved!! From sales and management, to the finance department: we were treated with care and respect. We will be back for future purchases. We will refer family and friends as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tammy, thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Best regards, Joel Cooperstein - coopersteinjoelerin@gmail.com
Valugard
We were told the valugard protection had a lifetime warranty for our truck. But after we paid they told us our truck was over 5 years old so it wasn't covered.We got the run around and no help or refund. We were not happy with the customer service we received.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service
The service department got us in and out as fast as they could. We had been traveling to Michigan from Florida when the problem developed. They brought us to, and picked us up at the motel we were staying at. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peter, thank you so much for the excellent review. Having our customer's vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We thank you for your business and hope to see you again for your future automotive needs! Best regards, Adam Hendrixson - adam@kerryford.com
Great service knowledgeable sales and finance reps
Cooper and the entire Kerry ford staff was very helpful and knowledgeable. The staff made sure that all of my questions were answered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eric, thank you for sharing your experience with us! We're elated to learn that Cooper and the rest of our team have been very helpful and knowledgeable. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Joel Cooperstein - coopersteinjoelerin@gmail.com
great service
courtesy and respectfull of the salesperson nice location very clean ,knoldge of vendor was very nice i hope they have more people like that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Julio, we appreciate the time it took for you to leave us this feedback. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best regards, Joel Cooperstein - coopersteinjoelerin@gmail.com
They Exceed Expectations across the Sales process
I have purchased many new cars over the years across both Domestic and imported brands and in a broad range of prices. Most of my car purchasing experiences have been positive. Beyond just the car itself I value the Dealership and especially the Sales Staff and management. I am a loyal Dealer and Sales person kind of buyer and have most recently purchased Ford products. From the same people for years. Being a loyal shopper I assumed I would buy from My Regular Ford dealership and Sales Person. I had a offer in hand and simply stopped at Kerry because their website showed they had a color combination in stock that I wanted. I had no intention of buying from Kerry. From the Sales Manger (Joel Cooperstein) to the man who made sure I understood everything about the car (Kyle Bonapfel) all the way through the finance person and the Dealership manager simply "Blew me Away". They Exceeded any and all expectations I ever had purchasing a car. They made sure I had a offer I could not refuse and I took home a new car that same afternoon. I went to look at a color and went home with a car, a deal, and experience that simply Blew Me Away. I now have a new Dealership and Sales staff that I call "My Ford Guys".
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, it's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! We will make sure they hear of your kind words. All of us here at our dealership await your return. Please let us know how we may be able to help next! Best regards, Joel Cooperstein - coopersteinjoelerin@gmail.com
Oil Change and a Show
Our visit was quick in and quick out. Friendly staff. Entertainment...see comment below. Please address the needed changes to the men's bathroom/door.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Regards, Adam Hendrixson - adam@kerryford.com
Great service
Friendly people and didn't hesitate to answer my questions. Willing to go the extra mile to deal with my concerns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
At Kerry Ford, our number one goal is customer satisfaction, Gerald. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit, and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Kind regards, Adam Hendrixson - adam@kerryford.com
Great service
Although I was unable to make an appt., they fit me right in the middle of the day. Since I had had my car serviced there before, it was a very easy check-in as all the information was already on the computer. Very friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, Judy. We appreciate you taking the time to write about your experience. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Kind regards, Adam Hendrixson - adam@kerryford.com