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Reineke Ford of Lima

(144 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (419) 792-3881 (419) 792-3881
Used (877) 241-8320 (877) 241-8320
Service (855) 550-5965 (855) 550-5965

Reviews

(144 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Reineke Ford of Lima from DealerRater.

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New Vehicle

I have been having service to my vehicle done here for a number of years and have gotten to know the sales team. They have always gone out of there wat to be polite and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Felt like a joke

Their cars are overpriced as it is, but I’m 19 years old and was looking to upgrade my mustang. I was looking at a 2016 Mustang GT they had on their lot. The original sales man I was working with was very helpful and true with me. The used cars salesman however I felt like did not take me serious what so ever. He didn’t take me serious and didn’t take my interest legitimately. He also offered a very offensive offer for my trade in mustang. I ultimately bought a 2017 Mustang GT from another dealership about 2 weeks later.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service Department

I was very happy with my recent service experience. From being met promptly in the runway to having my service completed quickly and my car being returned clean. I was well taken care of. The price of the works package seemed a bit high in contrast to past dealership visits, but the overall service seemed to be worth the expense.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick Reliable Service

I have been having my three cars serviced by this dealer for several years. Service has always been quick, and well done. The service writers are courteous and professional. They always give me options and point out possible issues. I will continue to have them service my vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil Change

price of oil change went up more than expected not happy with that.. will consider other options when next time to have oil change. just saying

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good overall experience with sales personnel

Good vehicle , with very good,.buy it now pricing. Thanks, for being willing to deal and facilitate the sale. The sale was done in a very timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service!

Those guy's got me in and out in about an hour. I brought my newly purchased 2006 f150 in because my truck started to misfire and run rough. They quickly found the ploblem and fixed it. I didn't even finish my coffee. Thanks guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service as always!

Reineke Ford Lima has always provided us with a great buying experience. This is not our first experience, and every time we are 100% satisfied. We will continue to do business with Reineke Ford Lima in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Was quick and easy. Oil change and rotate tires.

I had the oil changed and tires rotated on 2017 Edge. Everyone did a good and efficient job. Staff was friendly and did their jobs well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dishonest salesman

Me and my family have bought our cars from these locations starting back when it was Lima Ford always had a great experience until recent purchase. Was lead to believe I was getting what I wanted in the Lincoln I purchased and turns out I didn’t receive what I asked for. Was told the vehicle that I feel just to get the sale. Thankful the new and used car sales manager are trying to fix one issue and I am greatful. Did original survey to early before getting vehicle and check everything out went on his word but was lead astray. After Lease is up taking my business elsewhere can not deal with the dishonesty

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.