Reviews
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The timing was excellent. They gave me an estimate on how long it would take to do the job and they met that estimated time with minutes to spare. How wonderful it is to get something on time in this world.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing time-efficient service. Please visit us on Facebook; we offer exclusive specials for our likers and followers! Best, Jason McKague, Service Director, jmckague@samscismfordlm.com
Focus sucks
James and Liz in the service department were very courteous and informative. Even though the car isn't able to be fixed they explained everything well and listened to my concerns.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rebecca, thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're very sorry for any inconvenience that occurred in our service department, but we are happy to hear James and Liz were able to turn the situation into a pleasant one. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Regards, Jason McKague, Service Director, jmckague@samscismfordlm.com
Great Service
Quick service Excellent technicians, Best coffee in town! They have a professional type brewer that grinds the beans. Also makes Lattes, Hot Chocolate, etc. I stop in about every morning just to get a cup and I know many others who do the same!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dolores, we love hearing from our customer so thank you for taking the time write this glowing feedback. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best regards, Jason McKague Service Director jmckague@samscismfordlm.com
Great Service, Comfortable Waiting Area
Quick check-in, comfortable waiting area with TV and coffee, service on the car was quick and the service personnel kept me informed about what they were finding on the car with respect to filters and coolant condition, etc.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your excellent feedback, Byron! It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as fast and professional service to our guests. Please come see us for any future needs! Thanks again. Jason McKague Service Director jmckague@samscismfordlm.com
Dependable Service
The crew was friendly, courteous and helpful. I feel more confident with dealer service because I know they know the vehicle, and the parts will be appropriate for my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for this great review, Georgia! We do try to create a friendly and professional experience for all of our customers. If you need anything else at all, please come back to see us. Take care! Jason McKague Service Director jmckague@samscismfordlm.com
Great Sales Team, Clean Facility, Awesome Truck
My salesman (Mark Sutton) was friendly and helpful. It was one of the best experiences I have had purchasing a car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jacob, thank you for the great review! It's quite an accomplishment to hear that Mark provided you with one of the best car buying experience. We will be sure to pass along this great feedback to him. Thank you so much. If you have any further needs, do not hesitate to come back to see us. See you again! David Scism GSM Info@samscismfordlm.com
Great Service!
Great service! Everyone made certain my visit was a 10. They even have a coffee bar with freshly ground beans, lattes, hot chocolate and more. I stop in every morning before work for a gourmet cup!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Walter, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Sam Scism Motors for your vehicle needs. Jason McKague Service Director jmckague@samscismfordlm.com
Good experience
I didn't have to come sit at the dealership for an extended time most of it was handled by phone or email
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kevin, thanks for the great review! Please come visit us again if you need anything else, be it service or sales. Take care. Jason McKague Service Director jmckague@samscismfordlm.com
Great Sales staff
My salesman Kyle treated me with respect and was willing to do whatever needed to be done to get me the vehicle I wanted. The whole experience was pleasant and relaxed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, I am happy to hear your time spent with Kyle was pleasant. If you have any questions or concerns regarding your vehicle, please come back to visit us. We look forward to seeing you in the future. David Scism GSM Info@samscismfordlm.com
Great buying experience
My sales person Ed and the finance manager I worked with have me outstanding customer service and did everything they could to help me obtain the new car I wanted to purchase for my wife. Top notch!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ronald! Sam Scism Motors thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five Star Review! Thank you for trusting us with your car buying needs and it was a pleasure working with you. We look forward to working with you again! David Scism GSM Info@samscismfordlm.com