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Viva Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (317 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Viva Ford from DealerRater.

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Ford Fusion Titanium

Fine and only time will tell us the results. Things seem just fine now

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Lincoln Town Car servie

I was having my wife's Lincoln serviced. I had the oil changed and asked them to check why it was sputtering. I found out it needs an intake manifold, a radiator, thermostat, and recommended tune up which I understand. However, it was $1,900.00 which I do not have. I took it there because I knew it was serious, but the price just is too high. I wish there was a way to have a credit with Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Department

Service writer ? KIRBY? was outstanding, Kept me informed on status of repairs. Will service my F-150 again with Viva Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mrs Armida Voigt

Mr Kerby explained what was going to be done on my car. The waiting time to be taken home was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

I had my oil changed, tires rotated and they had to fix my radio. The service was outstanding! Very professional, courteous and helpful. I have told my friends about the service because it is very refreshing to receive service this great! The person that helped me out was Kirby Hernandez.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mrs A Voigt

Car running a lot smother. Hopefully the car won't be using so much gas since I don't drive the car very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fast and affordable!

Mr. Labrado was awesome and very courteous. He explained each service and the pricing with excellent detail. Proud Ford owner, proud Viva Ford customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Viva Ford

The service was excellent, the service writer kept me informed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Vehicle Maintenance

Fast and thorough service. I have high confidence in the quality of repair and maintenance of my Ford vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bad dealership practices

This dealership has not provided plates/registration in a timely manner. Customer service representatives, sales manager, and sales representatives were completely unprofessional and did not offer help in any way. Would definetely not recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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