Viva Ford

I took my car to the dealership because it’s brand new, and they offered me a wash and to fill up the gas tank. While it was there, one of their salesmen literally crashed my car. Now they want to order parts and fix it, but I don’t want that. I bought this car literally ONE WEEK ago with 0 miles on it. I want another brand-new car, not a car that’s already been wrecked and repaired because of something their employee did. They even told me they don’t want to report it to Carfax so it doesn’t hurt the value of the car. Honestly, I don’t want to deal with any of that xx. I didn’t buy a brand-new car just to have to worry about whether it was repaired properly or whether it’s going to lose value because the dealership crashed it. If anybody knows someone I can contact who can help me deal with this situation, I’d really appreciate it. The manager I spoke with was Carlos Pineda, and the salesman who crashed the car was James. By the way i have the conversation recorded in audio. Thanks, Enrique Favela

The manager and sales man try to sell me a truck with salvage title , they want me to sign the paperwork not even see the truck they only show me pictures of the vehicle run my credit with out consent .spoke with the people in charge and nothing i do not recomend buying from them

General Manager, Bill Torres, the salesmen, Sal and Abel, the service-department staff, Ivan, along with buyer, Paloma, and financial manager, Hector Lopez, my experience was wonderful and professional with each encounter. They heard my wants and delivered a good deal, I purchased a new 2025 Ford Bronco Sport. For good service and deals, I recommend Viva Ford. Ruben Flores

I am extremely dissatisfied with the service I received from Viva Ford. My vehicle was in their possession from July 24 through December 19 for a FordPass issue, and no work was completed during that time. While the former service manager, Mr. Marrufo, initially provided weekly updates, communication completely stopped after his departure. Repeated calls only resulted in vague statements such as “we’re working on it”, with no progress or clear explanation. I spoke to Josh and, on occasion, spoke to the "GM" Bill Torres and his statement was "Don't worry, it'll be fixed". Are you serious? You call this "Customer Service" On December 19, my vehicle was returned to my home by the "Service Manager", that I never spoke to, who is very rude, no manners whatsoever, and EXTREMELY unprofessional. He didn't even ring the door bell! His name was Mike Sorenson. He actually yelled, from outside, "Hello"? He's the Manager?? Keeping my vehicle for nearly five months with no resolution and ending the experience this way is unacceptable. I would NOT RECOMMEND Viva Ford, to ANYONE, based on this experience.

Service department needs training. Unethical. They need new management. Ford is a great product. Go to any other but this location.

My F150 was serviced in such a very fast and efficient manner that I was extremely satisfied.

very good customer service I'll recommend this Viva Ford Dealer Ship to my friends

thank you evryone for your help with everything. my vehicle is up to date with recalls and maintenance.

Staff great. Fast time to get my car for oil change. I asked about what I need next and he told me great to know so I can save money for my next visit

They charge for stuff they don’t install/replace, like wipers and air cabin filters.