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Brotherton Buick GMC

(224 reviews)

Reviews

(224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Thanks Terrence

I am very glad I ended up at this location. Most courteous and friendly staff. Special thanks to Terrence, he was knowledgeable and responsive to all of my questions. I recommend this facility without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

I was looking to trade in my lease, and Terrence Lin was so helpful and patient throughout the process. He advocated for everything I requested and made sure I left with exactly what I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thanks Terrance

No pressure very friendly went to work for me made me feel very comfortable thanks Terrance Lin for making the buying process nice and simple

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easy

Was thinking of getting a new Sierra for a while now, went to Brotherton, and met this sales guy Terrance Lin, he helped me out to pick up the truck that I needed, and made this whole experience super easy. Great guy, very nice and most importantly very professional! Will totally recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2018 GMC Sierra SLT

The dealership reached out to me as they had a client looking for the make and model of GMC that I owned. I had been wanting to upgrade to a 4WD and when Jason Liu reached out, I jumped on the opportunity. The process from start to finish was first class. I cannot say enough positive things about my experience, from sales, to finance. Brotherton has a customer for life and will tell my friends and family as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Experience

I had an excellent experience with Brotherton Buick! Jason Liu was great to work with from the beginning to the end. He was very responsive, understandable, carrying and went above and beyond with any questions or special requests we had! He is amazing!!! This is a no hassle, low pressure agent and I would highly recommend to friends and family. Was happy to make a deal with him and would definitely consider him again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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You will not be disappointed 👍🏽

In this day and age who has time to shop for a car in person. I started my search online when I learned my current car needed almost $4k in repairs. When I found the car I wanted I reached out and connected with Jason Liu. He made the whole process go smoothly. He sent me videos and pictures of the car and answered all my questions and most important he was quick to communicate with me. I explained that I didn’t have much time when I picked up the car so he made sure everything was in order and went above and beyond to make sure that I walked out of the dealership knowing I got a great deal and I did. I loved something with him so much that I referred my sister to him two weeks later. Ask for Jason, you will not be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Would recommend Brotherton to Car Buyers

Great experience at Brotherton Cadillac. My salesman Jason Liu, was very knowledgeable about the vehicle I was purchasing. There was no pressure and no tactics used. He was honest, upfront, and fast. I was in and out of there in under 2 hours. Would definitely recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bryan’s Review

Had help from Terrance and overall was great experience! Finance department was 3/5 but the process was quick easy. I also do get one free oil change and free car wash so that’s a bonus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My experience was definitely a 5 star experience.

Terrance Lin and Kelly Heisey made the purchase so easy and stress free not to mention the comfortable surroundings and friendly staff. Will definitely return for any other purchases and recommend them to anyone in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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