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Brotherton Buick GMC

(224 reviews)

Reviews

(224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bought our 3rd Vehiclefrom Jason Lui. Professional

Worked with Jason Lui once again. He is the reason we went back. He found me the Cadillac I was looking for. Very attentive and professional. We will be back again. This is our 3rd car from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience!

Drew Dussault helped me purchase our new Yukon XL. He made the process seamless. Drew was great to communicate with and was quick to answer any questions I had. I would highly recommend Drew for your next purchase at Brotherton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful experience!

Drew sold us the dream GMC truck my husband always wanted! He was knowledgeable, kind, and became very aware of what we wanted and could afford! Both he and the wonderful young lady We’re awesome! As you know it can take a while to purchase a new vehicle, but all was done with respect and in a timely matter! we will encourage others to shop at Brotherton’s!! Thank you all so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Must see and experience

Jason Liu is an awesome sales representative for Brotherton Cadillac Buick GMC in Renton everyone must meet this guy. You will find that even if you don't need a vehicle now you will certainly need one later. He will be the guy to contact. It's must see experience with this guy. I didn't expect much but in the end it was definitely worth my time. Thank you again. Jason

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Brotherton dealership can’t be beat. Try them.

Jason was great at helping me choose my Cadillac. Courteous and kind, not over selling it so I could make up my mind. Was able to drive it home to test it out. Would recommend this dealership. Great financing for my budget. Great job Jason.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Terrance is a very good salesman.

Terrence Lin was my salesman. He was very attentive, very knowledgeable, and incredibly kind and courteous. I just bought a 2022 Denali HD 2500 from him. I am a very satisfied customer. Thank you, Terrance! The director of Financing Brandee was very fast and friendly as well. She had me in and out of there in no time at all. Very easy process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service at Brotherton

I LOVED working with Drew At Brotherton Cadillac Drew really went the extra mile to help me and find me my new car! Just call Drew-he will take excellent care of you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellant service from Jason Liu

I have worked with Jason several times along with my wife purchasing a new car and each time the service has been outstanding. Jason really cares for people and wants to make them happy. I would recommend Jason to anyone looking to buy a car. I truely appreciate all your help and making each car deal and enjoyable one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Brotherton and Terrance Lin: Only way to GO!

Best experience I've had in a long, long time, buying my new XT4 at Brotherton's. Buying a car for quite awhile has had it's challenges. The managers jumped through hoops to make this happen, with a pandemic, scarcity of vehicles and then a snow storm to top it off as it arrived. But the most "hats off," goes to the sales person I was fortunate to get from the very first call to Brotherton's. TERRANCE LIN was exceptional on every level. He kept me constantly informed, and gave the best customer service I have had in decades. He seems quiet, but don't let that fool you. He is STELLER in making it seem like YOU are the most important client he has ever had. Today, when he hand delivered my car to my home, I thought, EVERYONE should have TERRANCE for their sales/leasing agent. TY from the bottom of my heart, TERRANCE. You make me believe in ethics, kindness, and character. CHEERS. If you can get this associate, ASK for HIM. He is five star on every level, and Brotherton's should be excited to have him as an employee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fast and efficient

I purchased my vehicle from Brotherton in December, my salesman was Jason Liu. Start to finish the process was fast, easy and flawless. From having my car detailed and ready to go, once I was finished with the purchase process, to him following up to make sure I was happy with my vehicle. I highly recommend working with Jason Liu, if you’re in the market for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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