Reviews
Andrew Kimbark was a pleasure to work with. Got the deal...
Andrew Kimbark was a pleasure to work with. Got the deal done and kept us updated on all the progress. He was polite and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Denise Aamian- 845-507-1760 (Customer Care)
Excellent - from the on site operator , top brass to...
Excellent - from the on site operator , top brass to exceptional service from Jen in the service department. Thank you all..In these troubling times of 2020 when I was on the verge of tears they just pushed the clouds away and brought sunshine into my horrific day/week.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Denise Aamian- 845-507-1760 (Customer Care)
Seems to have corrected the problem. I will know more...
Seems to have corrected the problem. I will know more when I use the heat in the winter. I would have liked what they found to be explained to me with a little more clarity. I'm not really sure what the problem was.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Denise Aamian- 845-507-1760 (Customer Care)
had a very good experience everyone very professional...
had a very good experience everyone very professional did not have to wait long either everyone very friendly and answered all my questions. have been going to this dealer for many years always good experience I would recommend this dealership to everyone Frank was especially very professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Denise Aamian- 845-507-1760 (Customer Care)
Dealing with Alyssa is a pleasure. She always points out...
Dealing with Alyssa is a pleasure. She always points out service that has too be done.Beside the service I brought my car in for. Helps me keep my car in great condition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Denise Aamian- 845-507-1760 (Customer Care)
Everything about the service department was great! Frank...
Everything about the service department was great! Frank was very helpful and courteous. He was very informative. The loaner car helped a great deal. When I got the car back it was running great and perfectly clean
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Denise Aamian- 845-507-1760 (Customer Care)
Grand Prize Service it was great, Frank was professional,...
Grand Prize Service it was great, Frank was professional, friendly and knowlegable. He was very helpfull to correct my invoice right away . I highly recomend him!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Denise Aamian- 845-507-1760 (Customer Care)
Jason saw me and took me right away. I had a slow leak in...
Jason saw me and took me right away. I had a slow leak in my right rear tire he explained how they fix it with an inside patch, Asked me a few more questions and answered and explained everything, Jason was very polite & helpful, Great Service Thank You
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jason and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Denise Aamian- 845-507-1760 (Customer Care)
I made an appointment for a 10am oil change/tire...
I made an appointment for a 10am oil change/tire rotation. I wound up dropping it off the night before. I was called by 9:15 am that the service was all complete. No drama, no issues. A nice add was that with everything going on in the world with COVID, I was able to pay via credit card on line and my truck was waiting for me when I got there. Seems like they thought of everything. Great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear that you had an excellent experience with us. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Denise Aamian- 845-507-1760 (Customer Care)
Our salesman, Bob Lysiak, was an amazing person to deal...
Our salesman, Bob Lysiak, was an amazing person to deal with. He made sure I received all the discounts that were available to me when I purchased my 2020 Traverse. My wife and I actually felt like we were dealing with a friend. We were almost ready to close the deal when we decided to go with a different in stock color than the one we originally were purchasing and he had absolutely no issue with us doing that. We would definitely purchase from Grand Prize again and would specifically request Bob to be our salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase! I hope you are enjoying your Traverse! It's wonderful to know you feel confident in your decision to choose Grand Prize Chevrolet Buick GMC as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Denise Aamian- 845-507-1760 (Customer Care)