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DuPage CDJR

(2,028 reviews)
Visit DuPage CDJR
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 6:30am–7:00pm
Tuesday 9:00am–8:00pm 6:30am–7:00pm
Wednesday 9:00am–8:00pm 6:30am–7:00pm
Thursday 9:00am–8:00pm 6:30am–7:00pm
Friday 9:00am–8:00pm 6:30am–5:30pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (866) 413-7360 (866) 413-7360
Used (866) 413-7403 (866) 413-7403
Service (888) 643-0491 (888) 643-0491

Reviews

(2,028 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DuPage CDJR from DealerRater.

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A pleasurable experience

Bill Eickelmann was a pleasure to deal with, he made everything so easy, thank you Bill! We plan on coming back to see Bill in 3-years. Tom

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great car buying experience

The Mr. Corey Jackson was outstanding and very professional. He made car buying a very pleasant experience. I'll recommend him and DuPage Chrysler Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

1st time buyer..

Went to purchase a new vehicle for the first time and Rose put my and myself at ease. She was very helpful and friendly and made it a very positive and relaxing experience. I wish more sales people were like Rose. There needs to be a sixth star for her professionalism and willingness to go above and beyond to get us into a new Jeep..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Unsure

Not sure how to judge this dealership. It has a new owner since I bought my Jeep GC last June. MY GC is a diesel and it appears the dealer does not have a qualified technician on staff. 2 days for an oil change and a check engine light is a long time to hold the vehicle and supposedly I will get it tomorrow. I did schedule in advance. My issue is that I feel I am being deceived. A software update, or series of updates, does not take two days. All I get is word that they are still troubleshooting the car. If there is a plus, they gave me a free loaner....almost in anticipation that the service event would be a problem. More to come.... By the way, I moved from being a long term Honda/Acura owner to Jeep and Jeep can learn a lot from their Japanese competition on how to operate a service department. It is night and day.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Bought new Town & Country

Alex Godinez could not have done anything more, he made us feel welcome and did everything he could to meet our demands for pricing. I certainly would buy another car from him and DuPage Dodge. Buying a new car is never easy but Alex made it a pleasure. Ben & Linda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer service

Alex was friendly, helpful, and courteous. He did everything he could to meet our needs. We are very satisfied with our purchase and would recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Attentiveness to our needs/ budget

We worked with Corey Jackson while purchasing a new Dodge Dart for our son. Corey listened to what we were looking for and while we initially were not on the same page with budget, he worked with us to reach a point that met our needs. All the while, patiently allowing us the time to make the decisions on our own. We are very happy with our new purchase and the experience we went through to make that purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy Repeat Customers

Alex G. was great! This is the fourth vehicle we've purchased thru DuPage Dodge. Were happy with their service, selection and staff. It was an overall good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrific!!!

Went last month to purchase a Jeep, was dealing with Antonio. Spoke with him for several days prior to coming in. Went in with a check the following Saturday. In the midst of the deal, the sales manager fired our salesman and tried to give us another salesman. It was strange, very unprofessional. Sales Manager is your typical "Used Car Salesman" type, very rude and abrasive. In fact, when we left after not purchasing the Jeep, the sales manager told us we weren't welcome back. Don't worry! No way would we give these slimeballs our money!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We're very sorry that you had a negative experience with us. We strive to offer the best in customer service to everyone who walks through our doors. If you are still in the market for a new car we invite you to call Joe, our General Manager, at 888-928-0799. He can handle your purchase and see to it that it is handled with care.

salesmanship

Horrible never had any salesperson at any dealership ever not even suggest that I have a car repossessed in order to get approved for financing. Never

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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