Reviews
My service advisor was friendly and upfront with the wait
My service advisor was friendly and upfront with the wait times which I appreciated and have zero issues with her. My issue is that I was literally the first car in the morning before they opened at 7am and my car wasn't ready until just after 9am. Two hrs + for an oil change is unacceptable.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Emelin Montalvo Service Manager emontalvo@bkcars.com
Our second Outback from Bill Kolb Jr Subaru.
Our second Outback from Bill Kolb Jr Subaru...continued excellent experience...continued great service provided by Evan Cano...first time with Holeman Cano...keep up the good work!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The service was great but it took 2 hours for an oil
The service was great but it took 2 hours for an oil change it's better to leave the car and come back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Moise, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Wonderful experience buying a used car - no nonsense, no
Wonderful experience buying a used car - no nonsense, no shenanigans with hidden fees and ?dealership fees? which render the advertised price a scam. Howard was friendly, straight forward and efficient. He took time to thoroughly walk us through the features of the car we were looking at, answered all questions, didnt rush us or wasted our time. The entire process of purchasing and filling in all paperwork was made as painless as it could have possibly been. Our experience was so much better than previous experiences with buying used vehicles! Could not recommend this dealership (and Howard) more.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Marina, we're happy you found our staff to be so supportive during your experience here at Bill Kolb Jr. Subaru. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
This is my first encounter with this dealership, I
This is my first encounter with this dealership, I arrived promptly on time. I was assisted right away, everyone was courteous and friendly. I was surprised when I asked for a loaner there was one readily available. Special thank you to everyone for your excellent customer service. Happy Holidays!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Sandra, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have been here several times already and everyone is
I have been here several times already and everyone is always so nice and supportive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I always go to bill Kolb for service even though I live
I always go to bill Kolb for service even though I live in NJ. No appointment needed is convenient and the waiting area is great to get work done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Engine light and other lights suddenly came on.
Engine light and other lights suddenly came on. Went straight to Subaru. Turned out a sensor needed to be replaced and luckily was still under warranty. Danielle was so helpful and arranged a ride back home and back to Subaru when the job was completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Susan, we're happy you found our staff to be so supportive during your experience here at Bill Kolb Jr. Subaru. Please let us know if there is anything else we can do for you; we are more than happy to help!
I was scheduled by Howard for my first oil change and
I was scheduled by Howard for my first oil change and tire rotation. The service associates were excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maria, we are very happy Howard could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Very good experience in the dealership,very nice customer
Very good experience in the dealership,very nice customer service. They explain every detail of the repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Charles, we are pleased to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.