Hello Subaru of Temecula

4.6
(229 reviews)
New (951) 553-2000 (951) 553-2000
Used (951) 553-2000 (951) 553-2000
Service (951) 419-4955 (951) 419-4955

Reviews

4.6
(229 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Buying a New Ascent

Ordered a car, then picked up when ready. Pretty low hassle. Good experience.

5.0

Great dealer for service

Hello Subaru is always rock solid with their service department. Great guys to work with and quality work.

2.0

Gasoline Tank Empty

I purchased a car there in June and they let me drive off the lot without gasoline When I mentioned it to them today while I was buying another car they refused to offer me a lousy $50. And I just paid cash for a brand new car

5.0

Subaru Temecula

Informative about vehicle condition, tires, and filters.

5.0

Forester

Needed a new car because I got in an accident and car was totaled found exactly what I was looking for. Everyone was extremely friendly. Thank you

5.0

Service Repairs

Lee is excellent service manager and I always get great service from him.

1.0

Disappointed

I dropped off my car for a check engine light problem didn?t get it back for 3 1/2 months

Dealer response

Dear Frank, thank you for taking time to give feedback. Please note that you dropped your car off one week in advance of your appointment. We completed the diagnosis early, but parts had to be ordered. Unfortunately, they were backordered for several weeks with no ETA. We appreciate your frustration, as we currently have nine cars waiting for the same parts! We did provide you with a courtesy car, and under the circumstances there wasn’t much else we could do. We hope you’ll give us the opportunity to show 5-star service in the future when the situation getting parts is better! Let me know if there is anything further you believe we should do. Sincerely, Eric Kelley, Parts & Service Director (951) 553-2010

5.0

Car Maintenance

My car service was just as I was told it would be, with no surprises or longer wait time. Hello Subaru has totally mastered the service routine and I have no complaints on the quality of their excellent service.

Dealer response

Darlis, we love reading this review and your experience is exactly what we strive for! Fast and efficient service with no surprises. Thanks so much for taking time to tell us how we did, and we look forward to your next visit with us. - your service team at Hello Subaru

5.0

Subaru review

Courteous and helpful. Facility is clean offers a nice environment while waiting for car to be serviced

Dealer response

Hi Wandell, thank you so much for your positive comments about Hello Subaru of Temecula! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

1.0

Unscrupulous sales team.

Do not trust a word these salesmen or finance specialists tell you. First: they will charge you about double interest for your personal credit score. If pushed on details on their financing either the salesmen and finance specialists either are ignorant or flat out lie about the details. I?m still trying to figure out which. I leave this review because I have tied to work both with bank and hello Subaru and continue to get blown off and discounted. My personal situation: buy 2020 outback. Top tier credit score, and was going to pay off loan when the first payment was due and both the salesman and finance specialist knew this. My questions to both salesman and finance team was this: 1. Is there an interest rate grace period before the first payment is due. Answer from hello of Subaru: yes. My question was because my interest rate was almost 6 percent, with a credit score over 800. I never had any intention of paying a penny in interest as I was going to pay of loan when the first bill came in, so I rolled my eyes at their absolute garbage interest rate even though I know interest rates were going up. I did their financing out of convenience. Get pay off loan: I owe 300 dollars in interest, as it was ticking away from the minute I drove off the lot. No grace period as I was expecting and told. Call chase. Complain. Zero help. They tell me to work with dealership. Call dealer for the third time today. Still getting nowhere. So now I leave a review. I will continue to work with Hello Subaru and chase bank to get my interest back. The car and 300 dollars of interest are fully paid off. Now it?s whether they want this negative review to stay up and my future business with their service department. So: buyer beware. The sales department and finance department are unscrupulous. Do not use their financing.