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Paul Thigpen Ford of Waynesboro

(625 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2013 state dealer award
View 2 awards
2013 state dealer award
2020 consumer dealer award
New (877) 775-5685 (877) 775-5685
Used (762) 252-9469 (762) 252-9469
Service (762) 365-0004 (762) 365-0004

Reviews

(625 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Thigpen Ford of Waynesboro from DealerRater.

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Even though my co-worker and friend spoke highly about...

Even though my co-worker and friend spoke highly about this dealership I had my doubts. I thought they could not be that great. I am very happy to say that I was wrong, as soon as I got there Mr. Chasm came out to greet me. He was friendly, and very helpful. It mattered to them and they did everything to make sure that I was satisfied with everything. It wasn't about them selling a car, but about my being comfortable with the payments and happy with what I bought. I honestly didn't think I was going to be approved again I am happy to say that I was wrong, I drove off with my new car that same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I am very happy with the dealership and the sales man...

I am very happy with the dealership and the sales man Scott, and if they finish the ruck with the oil change and topoff all the fluids along with the tank of gas when I want a new truck or car I will be back to them for a new deal Thank you for putting up with me......Mr Robert polarbear jr

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best car dealership ever shopped at. Very willing to...

Best car dealership ever shopped at. Very willing to please and make wife happy. Very happy with vehicle and would shop here again if needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My rating is due to my experience while I was at William...

My rating is due to my experience while I was at William Mizell Ford. The staff were helpful, friendly, and welcoming. My overall experience here was great and will do business with them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer Service was outstanding! I was treated like a...

Customer Service was outstanding! I was treated like a friend or family member and not just a customer. They worked very hard to get the price I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Just purchased my first car from this dealer. Sales...

Just purchased my first car from this dealer. Sales experience was great. Would definitely by from this dealer in the future. And would highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have been searching for another Escape for over a year...

I have been searching for another Escape for over a year now. Since day 1 the only person I have dealt with has been Hayes. He has great knowledge about his vehicles and left no question unanswered. We set up a time for me to drop by and the two cars that I was interested in were there and ready for me to take a test drive in. Both vehicles were in mint condition and ready to drive off the lot. I felt comfortable and was treated with respect. I went there knowing what I wanted and I already had my financing completed before I got there. I love my Escape it has been and will continue to be the right car for me. Thanks again Hayes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I purchased a used car and was most impressed by Scott...

I purchased a used car and was most impressed by Scott Chasm and their finance manager Keith Harris. My son and I could not have been treated any nicer. They both had excellant personalities and our time with them were very enjoyable!!! I like my new used car very much and many thanks to Mizell Ford! Sincerely, Dixon Cooke

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

BUYER BEWARE!!! This dealership will sell a car right...

BUYER BEWARE!!! This dealership will sell a car right out from under you! I havebeen looking for a truck for 2 and a half months when I found the perfect truck on Mizzels' Web site. I found it on a sunday night and I called on MOnday morninf first thing. I worked out a deal with the sells man, called my credit union, they called the dealer ship got all the neccessary documents and was about to cut me a check to go get the truck, when i get a phone call form the sells man say MR. MIZZELL the OWNER has changed his mind, he was selling the truck to a family memeber. Truth be known, I am sure someone came along and offered him more money, after we had already made a deal. Do NOT WASTE YOUR TIME ON THEM!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Meeting Scott was very good. He is up on his job knows...

Meeting Scott was very good. He is up on his job knows his cars and the right Questions to ask. He has a great sense of humor and is a real people person. He and keith worked to get my wife and I a great deal on a 2010 chevy impala on Sat 8-13-2011 I didn't know we would be driving it home

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.