Coughlin Ford of Heath

This is my third car purchase from Dave Terry in the past 6 years. I am so happy with Dave & the Matthew’s Ford dealership.

I am extremely happy with my new truck and glad Mike spent the time with me to make sure I got the options I wanted when we ordered my truck. He definitely knew all the answers about the options available for my 2020 f-350. I will be going back when we need our next vehicle.

I've always had great service everytime I walk through the door. I will continue to make my vehicle purchases there. Everyone is so friendly.

Easy buy and happy with purchase. Would buy here again! No pressure sales experience and salesman was knowledgable about vehicle and listened what I wanted.

Dealership treated me like family. I am very happy with everyone there. I will definitely tell people to buy from this dealership. Thank you to everyone.

Easy buying process start to finish. Mike didn’t pressure the sale, and worked hard to find the F-150 Lariat that I wanted. Kudos

Great experience, great deal and great service. I have bought 12 vehicles at this dealership and all were a great experience. I would buy here again.

As always Ericka takes great care of our family and all of our vehicle needs. We won’t go anywhere else. We always know we are getting the best service and best deal.

Process was long. I didn’t appreciate being told the delay was because “they were on the phone with the banks” at 7:30 at night. We all know banks are closed at that time. Also, it shouldn’t be a struggle to see numbers during the process. Especially the price of the vehicle, trade in values, etc.

Battery was cracked and leaking battery acid under the hood, car only has 23000 miles so it is under warranty, they had it 2 days to replace the battery and battery cable, did not have a replacement vehicle available for me. When we picked it up the service dept didn’t clean any of the acid off under the hood, just put the new battery in on top of green acid, took it back to be cleaned up, they had it 15 min. and did not even take the battery back out to clean under it but said they cleaned it up. The tech and Bob said it wasn’t battery acid but splashes from a cleaner someone used. Husband removed the battery at home and took pictures of the green acid left in the battery tray and around all the bolts that hold the tray on. He cleaned it himself because they had already had 2 chances to get it right but didn’t seem to want to take the time to do it right.