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AutoNation USA Charlotte

(250 reviews)
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
(888) 346-3082 (888) 346-3082

Reviews

(250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation USA Charlotte from DealerRater.

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Thank you Dominic !

Thank you Dominic ! You are the best and so is everyone else. They went above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Charlotte, we're so glad that we were able to go above and beyond your expectations! Drive safe, and we'll see you on the road.

This has been the greatest spot to get a vehicle from!

This has been the greatest spot to get a vehicle from! I thank everyone for everything. It was extremely easy. Dom made everything very smooth. I didn’t feel like I was being pushed at all. Bring yourself in let this be your first and last stop!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Kayla! Thank you so much for being our valued guests and we look forward to your next visit!

Dom was a big help.

Dom was a big help. I am glad I ended up coming in. They helped me a lot. Travis and Brian also helped on my purchase and were very helpful as well! Thank you guys again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thanks so much for the warm recommendation of the team here at AutoNation USA Charlotte. Drive safe, and we'll see you on the road.

Will be back to get some more help from my man Dom.

Will be back to get some more help from my man Dom. Answered all my questions and really helped me gain knowledge when he didn’t need too. Highly recommend let them help you out! I’ll be back and be staying in touch for my next ride and you should as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation USA Charlotte and we hope to be of service again in the future.

From the moment we reached out to dealer their

From the moment we reached out to dealer their professionalism was top notch. From the sales associate Dom, to the finance manager Jay. They were all very transparent and easy to deal with. I highly recommend this dealership to everyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Leyla, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Charlotte! Thanks again for the recommendation, and have an amazing day!

This place is great.

This place is great. From the vehicles to the associates that I dealt with. I bought a vehicle from here and my aunt did as well. Dom has been the greatest salesperson ever. He really deserves a spot on the sales desk. I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jorden, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

I bought my BMW X5 from Hannah at the Charlotte location

I bought my BMW X5 from Hannah at the Charlotte location and she was fantastic. No hassles, all service, super attentive and professional. In 39 years of car ownership she is the best person I have ever dealt with. Love AutoNation USA Charlotte!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Hannah was knowledgeable and very professional throughout

Hannah was knowledgeable and very professional throughout the whole process! Highly recommend working with her for all your needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Katie, we're happy you found our staff to be so knowledgeable and very professional during your experience here at AutoNation USA Charlotte. Thank you again for the great review!

Became careful buying a car from this company.

Became careful buying a car from this company. Yes they got me in a car but this has been a terrible experience for. After canceling the vehicle protection plan that was added with permission, they have yet to fix my car and give it back to. I wanted to return the car with the time give, 5 day they still came up with something of why my days were up. Nothing by word of mouth. The car was suppose to be given to be which would have allow me to return it for full refund. Yesterday has made it a month of me having the car. I have had to go every week because the problem they didn't fixed the first time. Theur limited warranty covers everything. They now have had my car foe some days and I have some major event about to happen and I have no car. The only person that I really appreciate because of his service is Craig. He has a different vibe from some of the other. They best keep him. I am still waiting today for someone to call me so I can take my car somewhere else. I am so disappointed. Heartbroken really. Do not trust the transaction and pay attention to the documents. Do not let them tell you what it says.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are deeply disappointed by your experience at AutoNation USA Charlotte. If you'd like, please contact our General Manager at (980) 800-9099. We'd appreciate the chance to make your experience a positive one.

Hannah was very good.

Hannah was very good. Attends to all of your vehicle needs, answers any questions you have. Always with a smile on her face. Thanks for selling me my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.