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AutoNation USA Charlotte

(250 reviews)
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
(888) 346-3082 (888) 346-3082

Reviews

(250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation USA Charlotte from DealerRater.

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I did a nationwide search for a Porsche Macan, and the

I did a nationwide search for a Porsche Macan, and the one at AutoNation Charlotte was the best fit for me. I worked with Hannah and she was truly wonderful. She was quick to respond to any request that I had, even sending me a video walkaround of the car highlighting options that were not included in the listing. The rest of the interaction with the dealership was positive. They secured the financing of the vehicle at a competitive rate, better than my personal bank. They also arranged the 2K mile delivery, and other than a week long delay by the transport company, the car arrived exactly as described. I would not hesitate to purchase from AutoNation Charlotte, and be sure to ask for Hannah!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for the warm recommendation of the team here at AutoNation USA Charlotte. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Rueben was very professional and knowledgeable about the

Rueben was very professional and knowledgeable about the vehicle we were interested in. He was very upfront with the pricing model and carfax details. He was patient with all my questions and requests. This process was easy and painless. We’re happy we visited AutoNation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Charlotte. Don't hesitate to call us if you ever need anything. Be safe on the road!

Reuben was wonderful to work with!

Reuben was wonderful to work with! Very knowledgeable and pleasant. Would definitely go back to buy from him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Renee, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!

I had an excellent experience at the dealership, thanks

I had an excellent experience at the dealership, thanks to Hannah. She was incredibly kind, patient, and attentive throughout the entire process. She took the time to understand what I was looking for and helped me find the perfect vehicle that suited my needs. Her knowledge of the inventory and her willingness to answer all my questions made the experience stress-free and enjoyable. I truly appreciated her friendly and professional approach, and I would highly recommend her to anyone in search of a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Alexis, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Charlotte. Don't hesitate to call us if you ever need anything. Be safe on the road!

Very customer focused.

Very customer focused. Reuben was a great listener and knew all information needed. Autonation gave us time and paperwork to make a good decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Autonation was able to get me approved for the car I

Autonation was able to get me approved for the car I really wanted without frustration. Hannah and Ruben worked with my situation to get me approved even though my budget is tight. I am very pleased with the experience I had with Autonation and would certainly recommend them to anyone looking to purchase a vehicle. I have never had a good experience at a dealership prior to this one. Melisa Brewer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Hannah was great a great sales woman !

Hannah was great a great sales woman ! She was very kind & knowledgeable. I love my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Jayla, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Charlotte. Don't hesitate to call us if you ever need anything. Be safe on the road!

clean, professional, honest working people.

clean, professional, honest working people. Hannah Mahon took care of me start to finish, and made the process as smooth as possible. Would definitely recommend her and this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation USA Charlotte and we hope to be of service again in the future.

Great experience looking for my future vehicle, Hannah

Great experience looking for my future vehicle, Hannah made sure all of our questions were answered. Will be buying from her soon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Hannah is an outstanding car salesperson who goes above

Hannah is an outstanding car salesperson who goes above and beyond to make the buying experience smooth and enjoyable. She is incredibly knowledgeable about the vehicles she sells and takes the time to understand her customers’ needs, ensuring they find the perfect car. Not only is she professional, but she is also genuinely kind and patient, making the entire process stress-free. Her friendly attitude and willingness to answer every question with a smile make her stand out. If you’re looking for a great deal and a pleasant experience, Hannah is the one to see!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.