Aaron Ford of Poway

I recently purchased a 2024 Ford Escape from Aaron Ford of Poway. The process went quite smoothly, but because it was a used vehicle with very low mileage, we had a few technicalities that came up during the process. I was surprised and pleased when the dealership GM, Vishal, reached out to my husband and I to have us into his office. He wanted to go over the details of the purchase and to make sure we were happy and comfortable with the transaction and purchase of our new vehicle. I typically dread the car buying experience, but I must say I was pleasantly surprised. The staff and management at Aaron Ford of Poway made my husband and I feel like valued customers and we are happy to have worked with this establishment on our most recent vehicle purchase.

I recently purchased a 2024 Ford Escape from Aaron Ford of Poway. The process went quite smoothly, but because it was a used vehicle with very low mileage, we had a few technicalities that came up during the process. I was surprised and pleased when the dealership GM, Vishal, reached out to my husband and I to have us into his office. He wanted to go over the details of the purchase and to make sure we were happy and comfortable with the transaction and purchase of our new vehicle. I typically dread the car buying experience, but I must say I was pleasantly surprised. The staff and management at Aaron Ford of Poway made my husband and I feel like valued customers and we are happy to have worked with this establishment on our most recent vehicle purchase.

I took my Ford Explorer in for a simple oil change, but what followed turned into a complete disaster. While pulling into the service bay, the car was wrecked. Instead of taking responsibility, the dealership avoided addressing the damage and sent my car to an unknown body shop. They only fixed the bare minimum, and when I asked for clarity, they never provided a service ticket or explained what had been repaired or replaced. Since the incident, my car has never been the same. I’m now stuck with a car that has ongoing issues because of this mishandling. The dealership's service and communication were abysmal — they pressured me not to involve my insurance, which, in hindsight, was a huge mistake. If you value your vehicle and peace of mind, stay far away from this dealership. The lack of professionalism, accountability, and transparency makes this a place to avoid at all costs.

SCAM ALEERT!!! Stay away from this company. After the agreed price for a car I was going to buy. Their asking price BTW. I didn’t haggle or ask for any extras at all. Easiest sale this person has ever had. The salesman came back with his up sell efforts. I said, “Look, I’m not interested in any of these aftermarket products. 4 items that were each about $1500. The salesman then told me they come with the car. It’s already in the price. I was shocked. But, ok giving me some sizzle before the rate came out. I knew it was going to be a high rate. So I figured he was giving me reason to buy. But, if they want to give me these things Ill take them. Things like preselling me a windshield five years in advance for $1500. I know they can get a windshield installed for $300. Heck, I can. But if they want to inflate the price of something they are giving me for free. Then let them say whatever the value is. I don’t care. The rate what high but that’s not on them. Thats the credit I showed up with. The deal was zero money down. I agreed and moved to financing. The financing department by the way is very professional and they are able to get good deals from the relationship they have. My problem is with the sales process. In in the finance office now, signing, and after about 6 signatures, I asked what the term was because the monthly seemed high. I figured the term was short. He came back WITH 72 months. That didn’t math in my head. I asked whats going on. He said its all your add ons. The sales team was trying to make me pay for these unwanted aftermarket xx products. I said I absolutely did not agree to this. Please remove them. That should math better. The finance manager didn't have that authority and said he had to go back to the Sales Manager for the removal. I said please remove these things and we can continue. After a minute he came back with you have to take this deal with these aftermarket up sales products the aftermarket coating and alarms system are already on the car. Someone else is already approved of this exact same offer. You must take this deal or nothing. So, why are they selling a car that someone else is approved and ready to buy? Sounds like a high-pressure last-minute xx line to me. Why the bait and switch? Also, if these after market products are already on the car. Its false advertising. The price is listed on the internet and it dosent reflect in the ad. I will look into this with my lawyer. Maybe that is standard business practices at Arron Ford. Maybe it’s taught all the way from the top. I'll let you imagine the rest. A few choice words, I’m not proud of. But they knew their scam was not going to work on me. So, in conclusion. If you want an honest company that won’t try and scam you. Stay away from Arron Ford. THANKS FOR WASTING MY TIME!!!

Local Guide·49 reviews·13 photos Do not use this dealership sent all documents as requested when I arrive they tell me they will not accept my driver license, that was issued by the California BMV because it's a digital license . They said do you have a picture of your license which would be fraud but the legitimate digital from the DMV isn't good enough... So I could break the law and they will sell me a car but having a legal license prevents me from purchase. Do not waste your time with this joke of a business, well unless you want to commit fraud then this is your place .. I will be sending an invoice for my Uber ride since you called and told me everything was fine and then deny my sale for actually possessing my legal document and not a fraud

We were at the end of a deal and about to sign the paperwork, and the dealership sold the car while we were doing it and attempted to extort us to pay more for the car than they had offered us. Absolutely deplorable business practices.

Don't trust them. They lied to me and stole my money. I retired from the army last year and am headed back to school, so I needed a little used commuter. They had a car that was just what I needed, but after talking to them they tried to pile on like $6K worth of extras. We eventually negotiated on an alarm system even though I made it clear I did not want it. But they told me it was 'already installed on the car.' This alarm cost $1,500 and I eventually agreed and bought the car. Before I drove off, I asked the salesman, Dominic Sanchez, to point out where on the car to find the alarm unit and he couldn't. I asked him to get the tech who installed it to point it out and he said they weren't there that day. He said I would get a registration email for the alarm to register in the app - the email never came. The problem is - there was no alarm system installed on the car. They lied to me and forced me to pay for something they did not deliver. I've been calling all over this dealership trying to get someone to help me get my money back, but they keep giving me the run-around. I've left more than one voicemail for Jose Rodriguez, the used car sales manager, but have yet to get a return call. After a week or so of hassling them, the salesman finally confirmed that they were going to mail me a refund check. It never arrived. So I wrote an honest review of my experience on Yelp. A day later the GM, Vishal Sharma, called me. He was very apologetic and gracious and said he wanted to make the situation right. He said that he was going to have a refund check expedited to me. That was a week ago. No check and he is not returning my calls. So, if it's necessary for you to buy a car from these people, just know that they will happily lie to you to steal your money. If any part of the deal seems suspicious or forced or rushed or just off, stop. What you're feeling is correct and you're better off walking out instead of getting swindled. And to anyone at Aaron Ford who reads this - I was told a refund check was in the mail. I'm waiting.

Vanessa was great! She took me to my rental and stayed in contact with me! She had impeccable customer service!

They always have available appointments and very friendly personnel. Service is explained before and after completion

I’m so impressed how professional and effortless it was working with Aaron Fords service dept. My new Ford store!!! Thank you Benjamin Woodard for your guidance.