Aaron Ford of Poway

They lure you in with a xx high offer then lowball once you are there. In the end, they lied to my face and I have the Cars.com written offers in my email to prove it. Run. Horrible experience. They made an original offer on my vehicle for $23600. I went in once and they told me that the car needed two new tires (not true based on the traditional "penny" test) but they came back with an offer of $23200. I wasn't in a rush to sell so I left. They continued to contact me asking me if I changed my mind. Eventually my wife told me to just do it before Christmas. So I went back. After sitting there for 2 hours the guy comes out and says they will give me $23300 and SHAKES MY HAND. I say ok. Then they came back at the last minute and told me they would only give me $23000. When I pushed back the sales manager started yelling at me and accused me of lying claiming I said I would accept $23000 (if that were true, why would I be upset and writing this review?). He also claimed that the market changed and the price of the car had decreased in the week. So for the heck of it I submitted a new offer request online and what do you know... I got an offer from the same dealership for $23,775. The market actually shifted the other way. I have the receipts see for yourself. They're xxxxxxxx and liars. Don't trust this dealership.

I was interested in buying a car that I saw on their website, so I called the dealer to get a total price since I'm 8 hours away and to arrange an appointment to test drive and possibly proceed with the purchase. I was told that I must pay $1500 for karr system, which I don't care for, and that it can't be removed, and even after asking a manager, they choose not to sell the car. They're dishonest and rip off by trying to charge more than the asking price , NOT recommend. 

Eduardo Ruiz and Billy is a person who helped me in the process of my vehicle's maintenance and in some other details of the car. He kept me informed at all times of the repair process and he is a very professional person in his work.

Great! Quick response with additional information about vehicle given and additional pictures beyond posted ones in advertisement

Aaron Ford of Poway is Outstanding! We moved recently and are fairly new to the area. It was our second time servicing our Ford 2021 Bronco Sport at Aaron Ford Poway. We had a few other Ford dealerships to choose from and are happy we didn’t. Service department Eddie Ruiz makes it all worth while. He’s polite, professional, and communicates well with you. He thoroughly makes sure you’re taken care of. He’s an outstanding team player with great customer service skills. Please acknowledge his workmanship and give this guy a raise! 😊 Tina & Lincoln

Alfonso and Shawn and everyone at Aaron Ford were great! Very informative and respectful of our time. It was important to me that the salesperson not use high pressure tactics. These guys didn’t at all. They were effective at getting the job done. Thanks for a solid experience.

Backstory: I took my truck in for its 30000 mile service a couple of weeks ago. While it was being serviced, the lift had an extension failure and the truck slipped, damaging the passenger-side running board. Mike Rogers explained to me what had happened and set up an appointment for me to bring the truck back in for repairs a couple of weeks later, after I had returned from a trip. The appointment was for 0800 on April 17. I dropped the truck off early, around 0600, then went to work and waited for the call telling me the truck was ready. And waited. And waited. As near as I can tell, the work involved in the repair is removing 24 nuts, taking off the old parts, replacing them, and tightening 24 nuts. Maybe some of the studs were also damaged and had to be replaced. I don’t know. And that’s my gripe with this establishment. I don’t know. They don’t call and let you know what’s going on. You call them, and eventually you get routed to voicemail. You will get a call back, eventually. I ask Mike for more information, which he promises to get for me, but then I don’t get a call back so it’s voicemail xxxx again for me. I get a call back. The truck will be ready by 1530-1400. Why so long? Well, maybe it will be ready sooner, let me check. No callback. I check again. It will be ready about 1630, and we will bring it to your work! Great. But 1630 comes along, and no calls. I call them. Voicemail! Finally, at 1650 I got text saying they were on their way with my truck and by 1710 it arrived. The work they did was acceptable, though I have yet to get on my back and inspect it from the underside. They appeared to have washed my vehicle, somewhat. There were places along the body that they missed, and they hadn’t cleaned the bird poop off the driver-side mirror. That’s my main gripe with Aaron Ford of Poway. They do acceptable work, but it takes them too xxxx long for anything more complex than a standard maintenance service. And, they can’t seem to give a good estimate of how long the work will take.

This was my first time at this dealership and I was very happy with the service.

THE WORST CAR BUYING EXPERIENCE OF MY LIFE! Contacted this dealership about a van we saw online, made an appointment to see it this morning. Met our sales person who pulled the van up for us to inspect. While we are looking at the van another salesman walks up with 2 people and starts looking at the same van. Our guy takes my license inside to get okayed for a test drive. When we get inside the van I say to our salesman wow that was really rude of the other salesman and made sure that we had first priority for the vehicle since we were there first and he assured us we did. We took a nice long test drive then looked at our car for a possible trade-in. We go inside and see the other people sitting at a desk with rude salesman and when we get to the office of our guy we find out the other guy wrote up sales contract on the van while we were test driving it!!! TOTALLY UNPROFESSIONAL! Sales manager claimed they have first come first serve policy but that was not the case. We were definitely first but were undermined by an unethical salesman and the dealership allowed him to do it. I would never do business with this dealership and would not recommend them to anyone else. Buyer beware!!

I purchased an electric car and once that initial charge depleted the car stopped taking any charge . I asked for help but they claim that because there was no problems at point of sale it's not their responsibility. As if the buyer should know better. I've been robbed!!!!