Reviews
I am pleased with the service department.
I am pleased with the service department. Your dealer management staff, however, does not return my calls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Eric, thank you for your feedback. We're glad to hear you're pleased with our service department at Priority Lexus of Virginia Beach. We apologize for the communication issue and will work on improving this aspect promptly!
I was super impressed with my sales person,named Darrell
I was super impressed with my sales person,named Darrell Johnson. He's former military and gets the job done. This was my first new car, and I'm 59. I wanted a specific color both inside & out. He tracked one down for me, even though I had to wait for a month. Darrell assured me he would find the perfect car for me. Which he did! Then they put the big red bow on the car for me inside the show room. It was so exciting. I'm in love with my new car, it's perfect. Thanks again to Darrell for finding my perfect car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marcnjudy, we're delighted to hear that Darrell made your first new car purchase at Priority Lexus of Virginia Beach so special! It's wonderful knowing he found the perfect match for you. Enjoy every moment with your new ride!
Very easy to work with and accommodating to what I wanted
Very easy to work with and accommodating to what I wanted in my vehicle. Great customer service. Would highly recommend to new buyers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ronnell, thank you for recommending Priority Lexus of Virginia Beach! We're delighted to hear that our team provided great customer service and met your vehicle needs. Enjoy the ride!
This dealership is the best they are very professional
This dealership is the best they are very professional about what is going on with your vehicle 🚗 I would recommend them to everyone I know
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Priority Lexus of Virginia Beach! We're delighted to hear that our professionalism made a positive impression on your experience. We look forward to serving you and anyone else in need of assistance with their vehicle!
Corbitt my service advisor is always friendly
Corbitt my service advisor is always friendly professional and knowledgeable. I enjoy getting my vehicle serviced at Priority. Nice staff and good service along with a great atmosphere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your kind words mean a lot to us. We appreciate your support and look forward to helping you again!
Corbitt was my service rep.
Corbitt was my service rep. I was taken in as soon as I arrived with no waiting. He kept me informed of issues needed beyond the 25,000 maintenance work. Loaner was also available.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear that you had a great visit! Thanks for trusting Priority.
Excellent service and professional staff.
Excellent service and professional staff. Loaner car met my needs. Excellent choice for me to try.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re grateful for your positive review and your trust in Priority.
Rose, my service representative.
Rose, my service representative. She was informative, patient, and understanding. She answered my questions and laughed at my humorous comments about car services and pricing. Rose represented the dealership’s service area very well. KS
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that Rose provided such a positive experience at Priority Lexus of Virginia Beach! We're glad she could assist with all your questions and keep the atmosphere light. Thanks for sharing this feedback!
Very friendly and professional.
Very friendly and professional. Comfortable lobbies Keep you updated on your car's progress. Also the car wash is great as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that our team at Priority Lexus of Virginia Beach provided a friendly and professional experience. It's great to know you enjoyed the comfortable lobbies and car wash too!
The service was great.
The service was great. Isabella was efficient and very nice. The car was serviced in a good amount of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Isabella provided efficient and friendly service at Priority Lexus of Virginia Beach. Thank you for sharing your experience, and we're glad the car was serviced promptly!