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Unity Chevrolet

(310 reviews)

Reviews

(310 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jordan made my son and I feel right at home .

Jordan made my son and I feel right at home . He was real good to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Jordan was very good to my son and me

Consumer response

Jordan was very good to us

Consumer response

Had a great day

Dealer response

Thank you for sharing your kind words for Jordan and leaving Unity Chevrolet of Newburgh a five-star review!

Gave me a signed price then two days later called me in

Gave me a signed price then two days later called me in to sign more papers and the price per month went up 70.00 lol I said no I have the contract that says 70 less take the truck back and give me the old one back or stop scamming me and make what I signed for Lol I know the scam but it didn’t work on me Salesman Kamal did a good job he was trained well to the dealership ways

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We apologize for any confusion or miscommunication regarding the pricing and finances of your vehicle. We strive to provide transparent and honest service, so it's disappointing to hear that you had this experience. I understand this is frustrating, but if there is anything else we can o to assist you, please don't hesitate to reach out. Thank you, Customer Care Team - CustomerCare@UnityCadillac.com

Excellent buying experience- great deal.

Excellent buying experience- great deal. Exactly what I wanted for options -model - bed -wheels - toeing package

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review! We're glad to hear that you had an excellent buying experience at Unity Chevrolet of Newburgh. Enjoy your new vehicle and drive safely!

I wanted my HHR light bulb replaced.

I wanted my HHR light bulb replaced. I tried to do it myself without success I was shocked with the $157.00. Charge. I will go to Advanced Auto next time. What a ripoff especially for a GM Retiree.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's disappointing to receive this feedback, but as we do our best to keep our prices fair and competitive within the current market, we will keep it in mind. If there's anything else you'd like to add that might help us here, please reach out. Thank you, Customer Care Team - (877) 811-9330

Jordan and Jeremy went way out of their way to get me in

Jordan and Jeremy went way out of their way to get me in a beautiful new Equinox. And talk about above and beyond, I even got grilled cheeseburgers. Love them and HIGHLY recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're overjoyed Jordan and Jeremy went the extra mile to assist you! It's also wonderful to hear you appreciated the cheeseburgers. Thanks for all your support of Unity Chevrolet of Newburgh. Enjoy your new Chevrolet Equinox!

Purchased a Silverado 1500 Lt with 4500 on it had the

Purchased a Silverado 1500 Lt with 4500 on it had the extra coverage on it . Traded it in at different Dealer and went to cancel extra coverage with Unity Chevrolet and they won't do it. Been back 2 times called DOWC vehicle services to cancel but it has to go through the Dealer. So be aware of this place and their Extra Warrantees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive to deliver a seamless experience, and we're very sorry for any inconvenience you've encountered regarding our warranty policies. We would like to do what we can to sort things out here and improve your experience. We won't be able to locate your contact information without a full name, so please reach out to us directly when you have a moment. Thank you, Customer Care Team - (877) 811-9330

Never buy a car from this place.

Never buy a car from this place. Between the young receptionist being nasty to the sales manager Danny being so rude . I went to buy a new car they were unprofessional. The sales man Cameron was great but everyone else not so much. My advice you need to get rid of the employees that don't know how to be professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had agreed to a price for a used vehicle and sent in

We had agreed to a price for a used vehicle and sent in our credit card info to put a hold on the car. Two days before we were supposed to pick it up we were informed the car "was sold and is no longer available". Actual text from the sales person. When I spoke with the manager as to how this could happen he informed me that the sales representative had sent us the wrong form to submit a down payment. Would you really want to buy or receive service from a dealership that can't even manage the basics of a sale correctly? I know my answer is a resounding "NO!".

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Tim, we are sincerely sorry for the mix-up with the paperwork sent to you and that the vehicle you were interested in was sold during this time. This is not the high standard we strive to offer, and while mistakes happen, it's unfortunate that this cost us your trust and business. We understand your frustrations and will use this feedback to help us improve our attention to detail. If there is anything else we can do to help, please reach out. Thank you, Customer Care Team - (877)-811-9330

Brought Suburban in for AC repair.

Brought Suburban in for AC repair. Vehicle seemed to get lost in the mix? Vehicle scheduled for a Thurs morning service, for 1.5 days the Service admin staff could not identify it’s status.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Bob, we are sorry to hear about the inconvenience and confusion you experienced with the service for your Suburban. We always aim to provide prompt and efficient service to our customers, and it appears we fell short in your case. We would like to speak with you further about what happened so that we can take steps to ensure this doesn't happen again in the future. Please give us a call at your earliest convenience. Thank you, Customer Care Team - (877)-811-9330

Consumer response

To follow up. My AC unit functioned well for about the first 24 hours and then started blowing warm air again after a service a couple weeks ago. My understanding was the system was checked for leaks (none found) and frion aded. I’m bringing the Suburban back in Friday morning, 19 May for follow up. I think the admin glitch on the initial service was that a service provider or mechanic was simply not initially assigned at the designated service day/time. Respectfully. Bob Ryan US Army (Ret)

Humm what can I say!

Humm what can I say! Dropped my car off on a Wednesday afternoon with a blinking check engine light. Asked that the vehicle be looked at. Only work I authorized was an oil change since the car was going to be there. Never got the car back until Saturday morning. Was told I owed a bill of $310.00, aside from the oil change nothing was done. Although several employees who answered the phone over those days said that the service dept. "Was waiting for parts." None were installed on my vehicle when I finally got it back. Lets see also missed four days of work since I had no way to get out to my job. Repeated calls about status often were greeted with "I don't know!" when I asked where my vehicle was. Was told by one employee that a manager was going to call me back with a status update, well that never happened of course. When asked what I had gotten for my $310.00 dollars the one employee matter of factly said "nothing!" The tech's could not duplicate the problem i had experienced. HummI would like to earn $169.00 for simply plugging in a diagnostic tool and the doing nothing else. The the oil change that was performed was a $116.00 "full synthetic" olil change that I did not authorize. Had mentioned to my service writer Samantha that on the previous two service visits I had not recieved the tire rotations that I had paid for andd had been promised by the customer care team that I was going to be credited for these. Well guess what that also never happened. Way to go Unity! You will never seem me in your showroom or service dept. ever again. What a far cry from the days of Barton Birks with Dennis and Shane.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are extremely sorry for the poor experience you had with us, and we apologize for any inconvenience caused. Our goal is to deliver timely, communicative service, and we understand your frustration with our missing the mark. We take this feedback seriously, and we'd appreciate the opportunity to address your concerns and see if there's anything we can do to help here. Please give us a call at your earliest convenience so we can make things right. Thank you, Customer Care Team - (877)-811-9330