Reviews
Terrible place to buy a vehicle.
Terrible place to buy a vehicle. Purchased a vehicle they did docusign instead of signing all the paperwork in person. When I received paperwork from loan was 5,000 more then what was suppose to be financed. They never took my down payment off the purchase price. And had 14 percent sales tax. When confronted they said the computer must have made a mistake and would give me 1500 back. Which didn’t cover the extra sales tax back. The manager Richard would avoid us. Came in person and he disappeared. Spoke to finance person nasime. And he very rude and just made up stuff. Then called me and cursed and told me it’s not his fault and I wouldn’t get the almost 5,000 back. The most would be the 1500. I reported them to the attorney general for scamming people on sales tax. I’m not the only person. They added 1500 reconditioning fee. 995 admid fees. Which is a joke because there is no work done by administrators being they avoid any problems. Look over any paperwork and refuse to do anything once they steal money from you. I hope they personally get criminal charges for grand larceny
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Nicole, this feedback is extremely concerning to receive. We are committed to providing transparent pricing throughout each purchase, and I'm sorry if this was not reflected in your experience. We take these matters seriously and I would appreciate the opportunity to clear up any misunderstandings regarding the fees you've mentioned. Please call me on my direct line. Thank you, Jamie Brown - Customer Success Specialist - 845-353-1919
This is the second time this dealership messed me up.
This is the second time this dealership messed me up. My car needed one tire to put on it. First they told me to come in on a Saturday and they would put it on. When I got there they said they did not have the tire. They told me to call on Monday so. I came in at 1 it is now 238 does it take nearly 2.hours to put a tire on. I am very angry. It seems that once they sell it to you they treat you crapy.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Tammy - We're sorry to read about your recent experience. It's important for us to provide timely and efficient service, so it's disappointing that you left feeling this way. I understand how frustrating the wait time must have been, especially after not receiving service on Saturday. We would like a chance to address your concerns, so please reach out to us directly. Thank you, Customer Care Team - - CustomerCare@unitycadillac.comv
Unity delivers new vehicles they know to be broken.
Unity delivers new vehicles they know to be broken. Unity misrepresents car manufacturer specs. Unity is an "old school" dealership ... do/say anything to make a sale since there's no penalty for deceit. It's urged you go elsewhere.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear you feel this way. We assure you that we strive for honesty in all our dealings and offer only the highest quality products to our customers. If you'd like to discuss this further or have any specific concerns to share, please reach out to us using the contact we've provided below. We appreciate all feedback and are always available to assist you. Thank you, Customer Care Team (877)-811-9330
Pleasantly went about the business of buying a car in a
Pleasantly went about the business of buying a car in a professional , informed and friendly manner creating a pleasurable dealer experience along with the shared excitement of a shiny new gasless carriage
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that you had a positive and professional experience at Unity Chevrolet of Newburgh. Enjoy your new ride, and thank you for the kind words!
Had car serviced to fix a specific problem and within a
Had car serviced to fix a specific problem and within a week had the same problem. The problem was never fixed but I spent thousands to have them fix it. Left several messages with service department and the owner. Calls are never returned and the phone is never answered. You are sent to voicemail. I expect great service at a dealership. This Unity Chevy dealership is a let down with horrible customer service. The owner didn’t even care to return my calls when nobody else would. Don’t buy a car here.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're really sorry to read about your experience. It's important for us that our customers feel heard and valued, so it's disappointing to know we've missed the mark here. We take feedback like this seriously, so please reach out directly when you have a moment - we'd like to discuss this in more detail. Thank you, Customer Care Team - CustomerCare@unitycadillac.com
Service is always good here.
Service is always good here.,,A little slow this time but very good otherwise.Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We appreciate your support and hope to have the opportunity to improve your wait time at your next visit to Unity Chevrolet of Newburgh.
Excellent, on time as promised, cleanliness of the
Excellent, on time as promised, cleanliness of the sitting area with television coffee and snacks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your positive review! Thank you for choosing Unity Chevrolet of Newburgh and for sharing your experience. Drive safely until we see you again!
Very good service, polite and professional Service Staff,
Very good service, polite and professional Service Staff, Service was performed in a very timely manner, very satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing these kind words about out service team at Unity Chevrolet of Newburgh! We hope to see you next time!
Danny and John are the best to work with, they made the
Danny and John are the best to work with, they made the process easy and answered all of my questions. Danny went over all of my vehicles features and made sure I knew everything I needed to know and also made sure I was in good hands come the time of sitting down with finance. I will definitely be back for my next vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Natalia, thank you so much for the kind words! We're glad that Danny and John provided excellent service during your visit to Unity Chevrolet of Newburgh. We appreciate your business and look forward to assisting you in the future!
Very professional.
Very professional. Work was done in a timely manner. I took it in for the first oil change and they took care of the recall while I was there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Unity Chevrolet of Newburgh team. Drive safely, and we hope to see you back again down the road!