Reviews
My first service was completed and it was quick and easy.
My first service was completed and it was quick and easy. Staff were very friendly and helpful. My wait was comfortable and staff were very generous with their hospitality .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that the team at Unity Chevrolet of Newburgh made your first service visit quick and comfortable. We appreciate your kind words and look forward to serving you again!
I took my car to have my driver door locks replaced and
I took my car to have my driver door locks replaced and the electrical looked at because something is leaking in my car and affecting my headlights. Unity Cadillac had my car for over a week, The said nothing was leaking replaced the bulbs that went out two months later and missed connecting a pin from the lock to the handle. I brought my car back for them to fix the lock and lights again. Told me it was a setting for the lock…. Pin still not connected. They set it so when I put the car in park the doors unlock. And told me I needed head lamps which could of been replaced the first time. Had to take it to another mechanic and they knew immediately from my description that my plugs were clogged and that’s why water is getting in my car and my lights. This was a waste a of my time and money. Everything I brought my car here for I had to pay someone else to fix again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's frustrating to hear about your experience with the door locks and electrical issues. We strive for thoroughness in our service, so it's concerning that we missed these important details. We apologize for any inconvenience caused and would like to address this matter further with you directly. Please reach out at your convenience. Thank you, Customer Care Team - - CustomerCare@unitycadillac.com
Everyone is very nice I would recommend it to my friend
Everyone is very nice I would recommend it to my friend and family thank you so much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this praise for our team and for recommending Unity Chevrolet of Newburgh to your friends and family, Maribel!
The leasing of our car was not too bad.
The leasing of our car was not too bad. A couple of glitches but overall a good experience.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Tess, we're glad to hear your leasing experience at Unity Chevrolet of Newburgh was positive overall and we sincerely appreciate your trusting us with your business. Enjoy the ride!
Terrible customer service.
Terrible customer service. Not happy with the communication. Would not purchase another vehicle from this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Terry, we're sorry to read about your experience. We strive for excellent customer service and clear communication with our customers. It's disappointing to know we fell short in this instance. We would like the opportunity to address your concerns directly. Please reach out to our Customer Care team at (877)-811-9330. Thank you.
Me gusta como me tratan son muy amable I buelvo son muy
Me gusta como me tratan son muy amable I buelvo son muy amable I atento com lo clientes
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola, Virginia! Estamos felices de saber que su experiencia de servicio ha sido una positiva. Gracias por elegir Unity Chevrolet of Newburgh.
The worst car buying expierence of my entire life.
The worst car buying expierence of my entire life. This dealer has a deceptive sales / internet team. The financial dept ran my credit using totally different numbers than what was agreeed to with sales dept. I would run not walk in the opposite direction of this dealer. THE WORST
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're really sorry to read about your experience. We strive for transparency and honesty in all our dealings, so it's concerning to see we've left the wrong impression. We'd like the opportunity to understand more about what happened here and make things right if possible. Please reach out when you have a moment. Thank you, Jamie Brown - Customer Success Specialist - 8453531919
Already emailed your customer care team before I left review. I never heard back from anyone maybe name should be changed to the we don’t care about the customer team. NEVER AGAIN the worst buying expierence ever I am surprised your finance manager has yet to be arrested
Took the car for its first oil change - was not a good
Took the car for its first oil change - was not a good experience. Since the ownership has changed things are not the same. Leased four cars from the previous dealership and was very satisfied. That will never happen with the present situation. I believe Jon Barton is no longer there. The name is now Unity
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to read about your recent experience with us. We strive to deliver a seamless service experience in addition to exceptional customer service, and we regret that we have left a poor impression. We value your feedback and would appreciate an opportunity to discuss your concerns in greater detail. If you are willing, please reach out to us directly at CustomerCare@unitycadillac.com. Thank you.
Very courteous and professional staff, comfortable
Very courteous and professional staff, comfortable waiting area and clean dealership. Service was wonderful and honest.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you found our staff at Unity Chevrolet of Newburgh courteous and professional. We always aim for a clean environment and honest service! Thanks for the review.
They like to tack on excessive fees.
They like to tack on excessive fees. Be prepared to pay over MSRP if doing business here. I took my business elsewhere. I recommend everyone does the same. They tried to tack an extra 2600 in fees on a new car. Run far away from this place.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to read about your recent experience. We aim for transparency in our pricing and it's concerning that you felt this was not the case during your visit. If you'd like, we would appreciate an opportunity to discuss these fees with you further so we can see where things went wrong and clear up any misunderstandings. Please reach out at your earliest convenience. Thank you, Customer Care Team - - CustomerCare@unitycadillac.com