Reviews
The service department here is a joke.
The service department here is a joke. Took it in for a fog light repair under warranty. They tried to pry the housing out of the front, somehow not knowing that it needs to be removed from behind. The lying service agent named Kenny called me to say that the truck was badly damaged. I asked him if he was calling the right customer as there was no damage to the vehicle. After we hung up, he ran and took pictures so he could claim I brought it to them that way. Problem was the time stamp on the photos was 15 minutes AFTER he called me. Service manager said he was going to pull the video to see what happened and that was the last I heard from them. They did $4200 damage! If you value your vehicle then avoid this criminal outfit or you'll regret going there like I do.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Patrick, this situation is deeply concerning and not at all reflective of the service we aim to provide. We take these matters very seriously and would like to resolve this issue promptly. Please reach out to our Customer Care directly at customercare@unitycadillac.com so we can address your concerns. Thank you.
Patrick, please reach to me directly, so I can address your concerns. Thank you, Jamie Brown - Customer Success Specialist - 8453531919
Interesting that prior to my review, the dealership showed no interest in resolving this issue. There's absolutely no way I would let your establishment touch my vehicle again.
Your comment is only an attempt to display some sort of concern which does not actually exist. You already have all of my contact info from when I brought my vehicle to your inept service department. No attempt has been made to contact me because Unity does not care about their customers or their vehicles. A truly disreputable dealership.
The salesman were very nice but serviice manager was rude
The salesman were very nice but serviice manager was rude and did it treat me with respect
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Customer service is our top priority and I would like to understand what happened during your visit. If you're willing to share the details, would you consider reaching out? Thank you, Jamie Brown - Customer Success Specialist - 8453531919
Explanation and time frame of my car repair was above my
Explanation and time frame of my car repair was above my expectations. Also, the courteous personnel made the overall process go smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We're delighted to hear that our team at Unity Chevrolet of Newburgh exceeded your expectations and made the repair process smooth. We appreciate your support!
My experience with Zach & Jose was a 10!
My experience with Zach & Jose was a 10!!!! I couldn’t ask for better service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kathy, thank you for leaving Unity Chevrolet of Newburgh a five-star review! We are thrilled that Zach and Jose delivered standout service. Until next time!
From the first time I had purchased my vehicle everyone
From the first time I had purchased my vehicle everyone were so great and helpful it’s the place to go for your needs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jarvin, we're delighted to hear that your experience at Unity Chevrolet of Newburgh was so positive! Thanks for choosing us and sharing your feedback.
My first service was completed and it was quick and easy.
My first service was completed and it was quick and easy. Staff were very friendly and helpful. My wait was comfortable and staff were very generous with their hospitality .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that the team at Unity Chevrolet of Newburgh made your first service visit quick and comfortable. We appreciate your kind words and look forward to serving you again!
I took my car to have my driver door locks replaced and
I took my car to have my driver door locks replaced and the electrical looked at because something is leaking in my car and affecting my headlights. Unity Cadillac had my car for over a week, The said nothing was leaking replaced the bulbs that went out two months later and missed connecting a pin from the lock to the handle. I brought my car back for them to fix the lock and lights again. Told me it was a setting for the lock…. Pin still not connected. They set it so when I put the car in park the doors unlock. And told me I needed head lamps which could of been replaced the first time. Had to take it to another mechanic and they knew immediately from my description that my plugs were clogged and that’s why water is getting in my car and my lights. This was a waste a of my time and money. Everything I brought my car here for I had to pay someone else to fix again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's frustrating to hear about your experience with the door locks and electrical issues. We strive for thoroughness in our service, so it's concerning that we missed these important details. We apologize for any inconvenience caused and would like to address this matter further with you directly. Please reach out at your convenience. Thank you, Customer Care Team - - CustomerCare@unitycadillac.com
Everyone is very nice I would recommend it to my friend
Everyone is very nice I would recommend it to my friend and family thank you so much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this praise for our team and for recommending Unity Chevrolet of Newburgh to your friends and family, Maribel!
Great presentation , Great selection, personable and
Great presentation , Great selection, personable and knowledgeable sales person at Unity Chevrolet Cadillac , Newburgh, New York
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The leasing of our car was not too bad.
The leasing of our car was not too bad. A couple of glitches but overall a good experience.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Tess, we're glad to hear your leasing experience at Unity Chevrolet of Newburgh was positive overall and we sincerely appreciate your trusting us with your business. Enjoy the ride!