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Unity Cadillac

(330 reviews)
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(330 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Unity Cadillac from DealerRater.

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Pleasantly went about the business of buying a car in a

Pleasantly went about the business of buying a car in a professional , informed and friendly manner creating a pleasurable dealer experience along with the shared excitement of a shiny new gasless carriage

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you had a positive and professional experience at Unity Chevrolet of Newburgh. Enjoy your new ride, and thank you for the kind words!

Had car serviced to fix a specific problem and within a

Had car serviced to fix a specific problem and within a week had the same problem. The problem was never fixed but I spent thousands to have them fix it. Left several messages with service department and the owner. Calls are never returned and the phone is never answered. You are sent to voicemail. I expect great service at a dealership. This Unity Chevy dealership is a let down with horrible customer service. The owner didn’t even care to return my calls when nobody else would. Don’t buy a car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're really sorry to read about your experience. It's important for us that our customers feel heard and valued, so it's disappointing to know we've missed the mark here. We take feedback like this seriously, so please reach out directly when you have a moment - we'd like to discuss this in more detail. Thank you, Customer Care Team - CustomerCare@unitycadillac.com

Service is always good here.

Service is always good here.,,A little slow this time but very good otherwise.Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We appreciate your support and hope to have the opportunity to improve your wait time at your next visit to Unity Chevrolet of Newburgh.

Excellent, on time as promised, cleanliness of the

Excellent, on time as promised, cleanliness of the sitting area with television coffee and snacks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your positive review! Thank you for choosing Unity Chevrolet of Newburgh and for sharing your experience. Drive safely until we see you again!

Very good service, polite and professional Service Staff,

Very good service, polite and professional Service Staff, Service was performed in a very timely manner, very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing these kind words about out service team at Unity Chevrolet of Newburgh! We hope to see you next time!

Danny and John are the best to work with, they made the

Danny and John are the best to work with, they made the process easy and answered all of my questions. Danny went over all of my vehicles features and made sure I knew everything I needed to know and also made sure I was in good hands come the time of sitting down with finance. I will definitely be back for my next vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Natalia, thank you so much for the kind words! We're glad that Danny and John provided excellent service during your visit to Unity Chevrolet of Newburgh. We appreciate your business and look forward to assisting you in the future!

Very professional.

Very professional. Work was done in a timely manner. I took it in for the first oil change and they took care of the recall while I was there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Unity Chevrolet of Newburgh team. Drive safely, and we hope to see you back again down the road!

Jordan made my son and I feel right at home .

Jordan made my son and I feel right at home . He was real good to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Jordan was very good to my son and me

Consumer response

Jordan was very good to us

Consumer response

Had a great day

Dealer response

Thank you for sharing your kind words for Jordan and leaving Unity Chevrolet of Newburgh a five-star review!

Gave me a signed price then two days later called me in

Gave me a signed price then two days later called me in to sign more papers and the price per month went up 70.00 lol I said no I have the contract that says 70 less take the truck back and give me the old one back or stop scamming me and make what I signed for Lol I know the scam but it didn’t work on me Salesman Kamal did a good job he was trained well to the dealership ways

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We apologize for any confusion or miscommunication regarding the pricing and finances of your vehicle. We strive to provide transparent and honest service, so it's disappointing to hear that you had this experience. I understand this is frustrating, but if there is anything else we can o to assist you, please don't hesitate to reach out. Thank you, Customer Care Team - CustomerCare@UnityCadillac.com

Excellent buying experience- great deal.

Excellent buying experience- great deal. Exactly what I wanted for options -model - bed -wheels - toeing package

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review! We're glad to hear that you had an excellent buying experience at Unity Chevrolet of Newburgh. Enjoy your new vehicle and drive safely!