Unity Cadillac

I needed to see why the front left side of my Cadillac was scraping the road during right turns and also diagnose a small rattling noise on the front right side (possible loose backing plate). I had to wait a week to find an available appointment time. That was fine though since I wanted to make sure it was diagnosed correctly and it was easy to make the appointment through their website. I pull into the bay and advise the attendant my name and appointment time and I was immediately told that they would not be able to look at anything on my car now and that I would have to leave it for two days for a mechanic to look at it. Also, I would have to call them to make this appointment. I almost laughed in her face and then stopped myself and advised if they could just check to see if something was loose under the car. The attendant went over to the manager and spoke to her for a minute and then came back and said that I should have called and made an appointment. First of all, why would this joke of a dealership even offer online scheduling if they were not even recognized as appointments? Second, why wouldn’t someone from the dealership contact me and inform me of their 48 hour diagnosis requirement ahead of my appointment time? Finally, why couldn’t they at least check for something hanging from under my car since they clearly saw that they had completely screwed over a potential customer? I would have paid for the simple eye balling to see if something was hanging off the bottom, even if they could not repair it right there and then. In conclusion, this dealership is not only never going to see me for any type of business, but I have made it a goal of mine to bad mouth them on every medium possible. Feel free to check out my review on Yelp..which will be posted next. Truly one of the most atrocious displays of horrible customer service, managerial skills, and overall business model I have seen in decades. They hit the trifecta! If their goal was to show how little they care about how their business is ran and how customers perceive them..mission accomplished!

We (my husband and I,} have purchased a total of ten cars over the years from this dealership! They have been consistently excellent in every aspect of both before and after car purchasing and dealer friendliness and efficiency! With our current CONTINUED BELOW Cadillac purchase, we dealt with Shane. He was not only professional in every way, but caring and helpful in finding the perfect car for us!!!

My experience with Unity Cadillac Dealership salesman Christian was entirely Professional. I recommend that if anyone is interested in purchasing a vehicle. Go to Unity Cadillac, & see Christian. You will be treated with respect.

It was a great experience, specially the salesman with Shane he was so professional and knowledgeable.

Satisfactory service. Eric was courteous and he had my car done in about.3 hours.

My car was taken in quickly, agreed to accept copons and was promissed to be finished within 2 hours. was well informed with procees of my car, and was finished early. Very satisfied with overall of service.

I have never had a brand new vehicle need so many parts replaced before the warranty was up. When brought in for repairs they take weeks. The company doesn’t seem to take pride in the service to their customers. If this any indication of what Chevy dealers are like as a whole, I find it very unlikely that I will ever purchase another one.

service dept is just looking to rip people off. Ill never set foot in that place again

Extremely friendly and accommodating by everyone who was involved with the issue I was having. Will come back!

It was ok and I was in and out within reasonable time the staffing was helpful but it should be more interaction about different things.