Unity Cadillac

Extremely friendly and accommodating by everyone who was involved with the issue I was having. Will come back!

It was ok and I was in and out within reasonable time the staffing was helpful but it should be more interaction about different things.

The entire sale started off with a lot of trust and thinking that I was in good care being that the sales rep expressed that he was a very straightforward person. I had to return the next day being that it was dark out and we would not be able to test drive the vehicle. I was OK with returning during the day this way I could see the vehicle completely. During my test drive. I noticed that the vehicle on the interior needed a detailed wipe down. I expressed this to the sales rep who reassured me that once we started the process that would be taken care of. Once we made the decision on the vehicle and the down payment and the interest rate we were told that it would take two hours to get the vehicle detailed inside and out and the paperwork completed so we should “ go get something to eat” and return. When we returned, we were met with the typical oops a mistake has been made, and the rate will be a little higher, and your payment will be higher (all of this was spoken about prior to us leaving - my down payment was even taken prior to me leaving). Funny enough as I left the dealership a couple of hours earlier to “get something to eat” I had a feeling that I would return to different stipulations however, they pulled the old bait and switch. I was ready to protest and have them eat the cost and keep the payment that they initially told me I would have or not buy the vehicle. However, my husband talked me out of making a problem about it. Once all the paperwork was signed, the sales rep came over to go over the vehicle with me. By this time it was night and you couldn’t really see the inside of the vehicle however, I could see that the interior of the vehicle had not been cleaned properly or at all, and when I pointed it out, the observation was ignored. The rep was in quite a bit of a hurry so much that he ended up taking my spare key home with him. When called, he stated that he was already on the highway and turning around was a bit much. His solution was that I come back the next day, I thought the service is for the customer not that you have your customer running around back-and-forth to the dealership after you’ve already hood winked them. The next day when I went to go pick up the key, it was visible on my face that I was unhappy. The other people that I had dealt with on the day prior ignored me as if they had never seen me before, simply turning their gaze to the sales rep who sold me the car. As I was leaving, the sales rep asked me if I had any questions and I did explain to him that there were some buttons I was confused about on the vehicle. He followed me to the car and explained to me the things I was confused about. When he was in the vehicle, I expressed to him again how the inside of the vehicle looked unclean and also stated that they had me wait two hours for a detail of the vehicle that seemed to have not been detailed at all. After acknowledging the dirty interior, his solution to this was that I come back for a fourth time for a complementary detail of the vehicle. He expressed that this was a luxury dealership, and that is not how a vehicle should have been given to the customer. I’ve worked for luxury dealerships in the past, and I know that when there are certain mishaps, the dealership will go out of the way to drop off a key or to have someone come out and detail the car if they are local. Especially when the dealership is at fault. I will say for the emphasis that was put on this survey and how important it was for them to receive a five star rating. I was completely taken aback by this whole experience. I don’t know if I will be a returning customer.

Clean. Hospitable. Conveniently located. Friendly atmosphere. Service technician was thorough and knowledgeable and very kind.

Christian was very patient and good with following up on my questions throughout the buying process. I appreciate all of his assistance.

Rich The Sales manager at Unity Cadillac Chevrolet was a great person to deal with. I was checking on something and he did the research quickly and got the information back to me. Good people at Unity Cadillac Newburgh. They treat you with respect. Thanks to Rich and everyone at Unity Cadillac for the best deals I knew and used cars for price and service go to Unity Cadillac Chevrolet in Newburgh you'll be happy you did. Thomas D. Polizzi. (Satisfied customer)

Service writer Erik understood the issue and proceeded to have the service staff diagnose the problem and ordered the part to correct my issue. Thanks to Erik for his help.

Service department will lie right to your face Not trustworthy Cadillac with 17000 miles leaking oil and they saw it and lied to my face that it’s not leaking oil supplied pics and video

This place should not be in business!!! Short story... purchased a 2021 BMW X3M from Unity that had major exhaust damage as depicted in the pictures. When I cam back within the dealer 1000mi warranty, the service manager tried to down play, basically said that it's a possibility the "Owners" would not cover it. xx!!! I really had to lose my cool in their office and tell off everyone from the stupid service advisor to the Sales Manager to get the matter taken seriously. I couldn't believe what they were trying to tell me. They said the car was inspected which it clearly was not. They Took the car to get detailed for 1.5hrs while doing the inspection. Car was never washed, vacuumed or detailed before purchase. Brake pads were shot once heated and driving on highway. Couldn't feel how warped the rotors were and how low the pads were at slower speed directed test drive. Pads and warped rotors changed first week. $1400.00 after purchase ‍ Finally I'm heard and allowed to bring the car in to get fixed under the warranty. I dropped the car off on a Monday and followed up later in the day with the service advisor. The service advisor says "Yeah, it's going to be 4 Grand, needs a new exhaust system". I say ok, it's still under warranty.... This is where the panic set in, you just admitted I need a new exhaust system. The service advisor then says that he needs to call me back, he needed to speak with dispatch. The advisor finally calls me back and says that they are going to fix it! QUESTIONS???? Fix as in replace? No, we are going to try to salvage the exhaust system. Basically heat the metal, hammer and mold. Sooo, I find it weird that they were quick to bill me "4 Grand" but when the repair cost was on them, all of a sudden they can fix it. I made note to bring this up to the sales manager because he's behind the whole thing. That's a shady business practice!!! The car is fixed after dealing with a whole dealership of dishonest scammers. Crazy, we were best friends when I was buying the car. A week later I bring up a legitimate complaint and they tried to PLAY ME and charge me $4000.00 I love the car and the mileage but out of principle, I would've continued on my car search and completely bypassed this had I known this was what they're about. I do not recommend this place! No Thank you Brianna! Save your sympathy. You can't treat people like this without repercussions.

I am extremely disappointed in the service that I received at your dealership over the last several months. I have highlighted some key points in my frustration with your service. On July 15th I found your dealership Unity Cadillac in Newburgh, NY after experiencing an issue with my Cadillac Escalade. I drove to the dealership and informed the service advisor that I was out of town and if it was possible to expedite the repairs, I would be grateful. The Service advisor said it should not be an issue and after I showed him the error code, he felt he could have the car back in a few days at most. I showed the Service Advisor my Cadillac Platinum protection package information and was told by the service advisor he could not find this in the system. I decided to have a copy of the policy emailed from the dealership that I purchased my Escalade from in Georgia. I rented a car, and we started our vacation in the general area of the dealer. On the 16th I called and found out my vehicle was not in the service department and the service advisor was no longer working at the dealership. After several hours I called back and found that I had a new service advisor and was promised a call before the end of the day. At the end of the day, I did not receive a call and tried to call the service advisor only to find that she had gone home for the night. On the 17th I called the service advisor at 7:30 AM and requested an update and was informed that the new service advisor had also left the dealership. I then requested to speak with the service manager and was transferred to the new service manager. I explained my frustration to the manager and was told that he was trying to sort things out as he was just appointed service manager. I was told my vehicle was inline to be looked at the following day. I let the new service manager know that I was renting a vehicle and needed to get my vehicle repaired as soon as possible as we were leaving the area. The service advisor assured me that he would do his best. Over the next 24 hours I had to call throughout the day to try and get an update, finally on the I was told that the vehicle was repaired, and the oil change was conducted as well. I told the service manager that I was on my way to pick up the vehicle and drop off my rental to avoid further charges. When I picked up my vehicle, I found out that they did charge me for the oil change and only swapped the coil and or coil wire from cylinder one to cylinder 3. I was disappointed to say the least and even further upset when I drove off the dealer lot and the vehicle started to sputter. I called the service manager and reported that I felt that I had received poor service as after one week the vehicle was not repaired and they moved the issue from cylinder 1 to cylinder 3. I expressed my disappointment that as the technician had the parts the technician could have replaced the components and resolved the issue. The service manager agreed that it would have made more sense to replace the coil while the parts were off the vehicle. The Service advisor informed me that he was new and dealing with a lot of issues and that he would see what he could do as I was leaving the area and could not extend my stay. I never received a call back from the service manager. I then drove the vehicle home as it was intermittently sputtering, and no engine warning light was one. I then brought the vehicle back to Jim Ellis and asked them to fix the vehicle I am extremely disappointed in the Sales and Service provided by Unity Cadillac.