Unity Cadillac

Brought Suburban in for AC repair. Vehicle seemed to get lost in the mix? Vehicle scheduled for a Thurs morning service, for 1.5 days the Service admin staff could not identify it’s status.

Humm what can I say! Dropped my car off on a Wednesday afternoon with a blinking check engine light. Asked that the vehicle be looked at. Only work I authorized was an oil change since the car was going to be there. Never got the car back until Saturday morning. Was told I owed a bill of $310.00, aside from the oil change nothing was done. Although several employees who answered the phone over those days said that the service dept. "Was waiting for parts." None were installed on my vehicle when I finally got it back. Lets see also missed four days of work since I had no way to get out to my job. Repeated calls about status often were greeted with "I don't know!" when I asked where my vehicle was. Was told by one employee that a manager was going to call me back with a status update, well that never happened of course. When asked what I had gotten for my $310.00 dollars the one employee matter of factly said "nothing!" The tech's could not duplicate the problem i had experienced. HummI would like to earn $169.00 for simply plugging in a diagnostic tool and the doing nothing else. The the oil change that was performed was a $116.00 "full synthetic" olil change that I did not authorize. Had mentioned to my service writer Samantha that on the previous two service visits I had not recieved the tire rotations that I had paid for andd had been promised by the customer care team that I was going to be credited for these. Well guess what that also never happened. Way to go Unity! You will never seem me in your showroom or service dept. ever again. What a far cry from the days of Barton Birks with Dennis and Shane.

Everyone was very good. Kudos to Al and Jeremy for their patience with me during and after the sale

It took over a week of going back and forth via email, text and phone calls just to get a trade estimate and then when I finally got one, it was 10K below Kelly Blue Book's lowest value for the car. I don't know if I should be insulted or mad that so much of my time was wasted.

Service writers r was polite and very knowledgeable get me in and out in about 45 minutes for an oil change

BUYER BEWARE!! They are a bait and switch dealership. I called to confirm the truck was still available on Saturday and was told it was there. I made an appointment for Monday to go buy it. They took my number in case anything changed, After driving 2 hours to buy it, I was told it was sold last week!

Peter the salesman did a great job of showing me different car options. Walked out with the car I wanted and I am happy with the results. I also just got an oil change with Robert at the service center who also did a great job👍.

Excellent service experience at Unity. Shuttle service was fantastic very convenient. Everything I requested was taken care of meeting my expectations. Samantha my service associate was great! Thank you!

Peter Grohl did a wonderful job of working for me. At first it did not seem that a deal could be made. But Peter did not give up. He kept working at it until the deal came together. So far I love my Equinox.

I’ve never been as unhappy and disappointed in a service experience as I am with this one. My car spent 14 days at the dealership’s service center without ever being looked at. I finally had to take my car back without any diagnosis or repairs done to it. The service manager Jason, and assistant service manager Jen, were absolutely useless. I would never return and highly recommend that nobody else does either. This service center is an embarrassment to the Chevrolet brand and is in need of major changes.